Shiela G. Ilagan

September 2024 - August 2025

Finance and Admin Assistant, San Miguel Integrated Logistics Services, Inc.

• Assist with recruitment activities, including posting job vacancies, screening applications, and scheduling interviews.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Assist in organizing employee training sessions, workshops, and company events.
• Support the performance evaluation process by tracking deadlines and compiling necessary documentation.
• Collect, review, and validate Daily Time Records submitted by employees.
• Verify the accuracy of attendance data, including time in/out, overtime, leaves, and absences.
• Prepare attendance summaries and reports for payroll processing.
• Maintain organized records of DTRs for audit and reference purposes.
• Physically keeps petty cash fund, safeguards from probable damage, theft and loss.
• Prepared liquidation report in accordance with company’s Petty Cash Fund Policies & Procedures.
• Managed accounts payable and receivable, ensuring timely transmittal of Purchase Requests and Payment Request Memos.
• Participated in monthly Inventory Count by observing the proper procedures and correcting them as necessary.
• Keep records of list of assets in the plant and maintained dashboards to track billing and financial record.
• Prepared accruals report and reconciled logistics-related invoices.

February 2020 - September 2024

Document Controller / Pallet Coordinator, San Miguel Integrated Logistics Services, Inc.

• Efficiently managed document control processes, ensuring accurate and organized documentation throughout the company.
• Maintained strict adherence to document control procedures and standards, ensuring compliance with regulatory requirements.
• Daily sorting of actual delivery receipts and other documents needed to warehouse operation.
• Tracks dispatched delivery details of specific product as requested by QA or sales staff.
• Assists with file migrations and audits.
• Efficiently coordinate all aspects of pallet management, ensuring the timely delivery and retrieval of pallets, optimizing resource allocation and minimizing loss.
• Collaborate closely with internal teams and external vendors to streamline pallet logistics processes, improving overall operational effectiveness and customer satisfaction.
• Managed pallet inventory and ensured a zero-variance for the inventory management of pallet.
• Maintain accurate and up-to-date records of pallet inventory through SAP system.

April 2015 - February 2020

Customer Support Associate, Concentrix Philippines, Inc.

• Provided exceptional billing and technical support, resolving inquiries and issues promptly and effectively, resulting in high customer satisfaction ratings.
• Analyzed and resolved billing queries from clients and colleagues, enhancing customer satisfaction levels.
• Demonstrated strong problem-solving skills, troubleshooting complex technical problems and providing accurate solutions to customers.
• Consistently met and exceeded performance targets, maintaining a high level of productivity and quality in a fast-paced and demanding environment.
• Maintained clear and concise documentation of customer interactions, ensuring accurate and up-to-date records for future reference.
• Effectively communicated technical information to non-technical customers, using clear and jargon-free language to ensure understanding.

Shiela

Contact Information

Educational Background

Personal Information

Key Competencies

Work Experience

Character Reference