JURISTS REVIEW CENTER

(EMAIL TECHNICAL SUPPORT)

APRIL 2023-PRESENT

- Addressing customer emails promptly and professionally. Providing clear and concise responses to their technical queries or concerns.

- Diagnosing and resolving technical problems related to email services. This can include issues with login, password resets, email configuration, and email delivery problems.

- Assisting customers with step-by-step instructions on configuring email clients, setting up filters, managing spam, and ensuring the proper functioning of email accounts.

- Ensuring that email responses meet quality standards in terms of accuracy, clarity, and professionalism.

- Identifying areas for improvement in the email support process and suggesting enhancements to deliver better customer service.

- Managing customer Online System Account, which includes tasks modifying, password resetting, online course enrollment as needed.

JURISTS REVIEW CENTER

(EMAIL TECHNICAL SUPPORT)

APRIL 2023-PRESENT

- Schedule appointments, meetings, and events based on availability and priorities, often using Google calendar or tools.

- Help prioritize appointments and tasks to maximize productivity and ensure essential commitments are met.

- Resolve scheduling conflicts and negotiate rescheduling when necessary.

- Coordinate and manage the calendars and schedules for individuals or teams, ensuring that appointments, meetings, and events are well-organized and do not overlap.

- Set up and send reminders for upcoming appointments, meetings, and deadlines.

- Suggest time-saving strategies and best practices for managing time and commitments.