Hello! I’m Reynaldo Dizon Jr., a 34-year-old proud husband and father, residing in the beautiful Philippines.
I am a college graduate with a Bachelor of Science in Secondary Education degree, and I spent four enriching years as a teacher. Those years not only deepened my love for educating others but also instilled in me the values of patience, empathy, and effective communication.
After my teaching career, I embraced the fast-paced world of the BPO industry. For over five years, I’ve worked as a call center agent, where I mastered connecting with people, identifying opportunities, and driving results. Along the way, Recently, I've taken on the role of appointment setter/cold caller, where I've leveraged my organizational skills to coordinate schedules and ensure seamless appointment setting. I'm excited to leverage my skills and experience to drive success in my future endeavors.
Balancing a fulfilling career with family life has been a rewarding challenge. My journey has taught me the importance of dedication, adaptability, and striving for excellence in all I do—whether it’s serving clients or creating lasting memories with my family.
I’m passionate about continuous growth and always seek opportunities to learn, contribute, and make a meaningful impact. I’m excited about what the future holds and am eager to explore new possibilities!
Thank you for stopping by and getting to know a little more about me!
Polytechnic University of the Philippines San Pedro Campus
- Troubleshoot and resolve customer issues via phone, email, or chat.
- Assist customers with setup, configuration, and migration to QuickBooks Online.
- Resolve issues related to invoicing, payments, and financial reporting.
- Document customer interactions and resolutions using CRM software like Salesforce.
- Make high-volume outbound calls to potential customers to generate interest in products/services.
- Research and qualify leads to ensure they meet specific criteria.
- Build rapport with potential customers to understand their needs and pain points.
- Schedule appointments for sales teams with qualified leads.
- Maintain accurate records of calls, leads, and appointments using CRM software.
- Meet or exceed monthly appointment-setting targets.
- Respond to customer calls, emails, or chats regarding their telco services, including billing, plans, and technical issues.
- Troubleshoot and resolve customer complaints like connectivity problems, billing errors, or service outages.
- Educate customers about telco plans, features, and promotions to help them make informed decisions.
- Provide outstanding member service, and support and maintain strong professional relationships with members.
- Educate members about their health plans, benefits, and available resources.
- Accurately document members' interactions, update records, and maintain confidentiality.
- Prepare teaching materials such as lesson plans, presentations, and assessments.
- Record and encode grades.
- Attend workshops and seminars for professional growth.
We handle customer inquiries, complaints, and feedback via phone, email, chat, or other communication channels.
Make high-volume outbound calls to potential customers to generate interest in products/services.