Polytechnic University of the Philippines, San Pedro Campus

Bachelor of Science in Secondary Education Major in Mathematics
2011-2015

Problem-Solving Skills
Analytical Skills
Communication Skills

Hello, I am Rey, a results-driven and enthusiastic professional with a diverse background in education and customer-facing roles. As a teacher, I spent 4 years inspiring and educating students, honing my patience, creativity, and leadership skills. My 5-year tenure as a customer service representative taught me the importance of empathy, active listening, and conflict resolution. Most recently, I've spent 1 year as a cold caller, developing my persistence, negotiation, and sales skills. I'm excited to bring my unique combination of experience and skills to a new challenge.

August 2024 - November 2024

TECHNICAL SUPPORT | CUSTOMER SUPPORT, FOUNDEVER ALABANG

- Troubleshoot and resolve customer issues via phone, email, or chat.
- Assist customers with setup, configuration, and migration to QuickBooks Online.
- Resolve issues related to invoicing, payments, and financial reporting.
- Document customer interactions and resolutions using CRM software like Salesforce.

December 2023 - July 2024

APPOINTMENT SETTER | COLD CALLER, MOMENTUM SOLAR

- Make high-volume outbound calls to potential customers to generate interest in products/services.
- Research and qualify leads to ensure they meet specific criteria.
- Build rapport with potential customers to understand their needs and pain points.
- Schedule appointments for sales teams with qualified leads.
- Maintain accurate records of calls, leads, and appointments using CRM software.
- Meet or exceed monthly appointment-setting targets.

March 2022 - December 2023

TECHNICAL SUPPORT | CUSTOMER SUPPORT, IQOR DASMA

- Respond to customer calls, emails, or chats regarding their telco services, including billing, plans, and technical issues.
- Troubleshoot and resolve customer complaints like connectivity problems, billing errors, or service outages.
- Educate customers about telco plans, features, and promotions to help them make informed decisions.

June 2019 - February 2022

HEALTH ADVOCATE, OPTUM GLOBAL SOLUTIONS

- Provide outstanding member service, and support and maintain strong professional relationships with members.
- Educate members about their health plans, benefits, and available resources.
- Accurately document members' interactions, update records, and maintain confidentiality.

June 2016 - March 2019

TEACHER, GOLDEN LAMPSTAND GRADE SCHOOL

- Prepare teaching materials such as lesson plans, presentations, and assessments.
- Record and encode grades.
- Attend workshops and seminars for professional growth.