2016
Bachelor of Science in Tourism
Eulogio Amang Rodriguez Instutue of Science and Technology
All About Me!
An independent and responsible individual who is open to new ideas, and learnings .Definitely a career driven person
who loves to work in a growing company that provides excellent service to clients. Remains dedicated and committed to every given tasks.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2018
-
2022
Gulf Hotel Convention and Spa
(Hotel Supervisor)
• Managing Junior staffs
• Creating staff schedule
• Training newly hired staffs
• Managing reports to directors and hotel chairpersons
• Evaluating junior staffs and providing feedback and solution to enhance staff’s performance
• Resolving staff conflicts and issues
• Deals with Guest complaints
• Handles Guest queries
• Promoting hotel events and promotions
• Handles guest data base and cold calling
• Overseeing day to day operations
• Ensuring guest receives a top-notch customer service while staying in the hotel
• Ensures that staffs are following the standard of the hotel while achieving the da to day budget given by the superiors while maintaining low cost
2016
-
2018
GnJ Company
(Restaurant Supervisor)
• Overseeing service staffs and kitchen staffs
• Handling monthly inventory
• Ensuring targets are being achieved
• Training of the team staffs
• Ensuring restaurant are kept cleaned all the time
• Ensuring proper ways and standards are being followed
2015
-
2016
Cebu Pacific Airlines
(Guest Service Agent)
• Issuing board passes to the guest upon check in
• Checking in Guest on pre-arrival and making sure details are correct and up to airline rules
• computing fares if needed
• Collecting charges for extra baggage's
• Providing excellent customer service
• Providing travel information such as airline restrictions and so on
• Deals with every passenger flight inquiries
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Providing top-notch customer service to clients, addressing customer needs in a timely and efficient manner.