2000
Computer Secretarial
E.A.R.N. Computer & Technical School
More Info About Me
I am hardworking person, enthusiastic, self-motivated, reliable, loyal and responsible. A team player and adaptable to all challenging situations.
Worked in a BPO company in an international account for an online food ordering company. Had 11+ years experience in an events company with multiple positions. Recognized consistently for performance excellence and contributions to success in events industry. Strengths in client relationship management and negotiation skills backed by training in sales strategies.
My Skills and Competencies
Events Coordinator
Sales
Quickbooks Specialist
Social Media Management
Data Entry
Certificates
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My Experience and Education
2021
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2022
Concentrix
(Customer Service Representative)
• Address customer issues and resolve them in a timely and efficient manner
• Ensure that all valid customer concerns are being dealt with immediately
• Escalate unresolved issues to the appropriate internal teams
• Document knowledge in the form of solution articles
2022
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2023
Learning Curve, Inc. (B2B Sales and Marketing)
(Telemarketing (part-time))
Selling conferences to HR & Marketing professionals
2015
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2020
Learning Curve, Inc. (B2B Sales and Marketing)
(Senior Account Executive/Account Executive)
• Sells conferences and trainings to companies (HR and Marketing Professionals)
• Engage customers to create a friendly and interesting customer-centered conversations
• Listen to customer concerns and assured their complete comprehension of transactions, resulting in client satisfactions
• Increased the number of sales leads per week through implementing sales scripts updates
• Referred to a digital directory to make a daily outreach call to potential customers
• Meets and exceeds per event quotas
• Maintained VIP clients
• Create e-tickets for the participants to money events
• Make memorandum of agreement for successful sponsorship agreement
2009
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2020
Learning Curve, Inc.
(Events Coordinator / Administrative Personnel)
• Negotiates with vendors and suppliers for the best terms, conditions, and arrangements. The objective of the negotiation is to increase the value of service without compromising the budget
• Conducts research and actively sources the best vendors and suppliers for clients while staying within the parameter of the budget
• Schedule an ocular inspection of the venue for the events
• Follow up inbound registrations from all events
• Updates all client records with company’s data base
• Provide ongoing administrative support to all the employees through daily operations
• Serve as primary contact person for all incoming calls (inbound and outbound) per day, addressing inquiries and resolving problems
• Maintained strict confidentiality of all employees’ information, as well as the data base and pool of speakers
• Coordinates and schedule collectibles
• Assigned in the information counter during events (walk-in participants, complaints and inquiries for upcoming events)
• Assigned as technical person (power point presentation of the speakers and video presentations of the sponsors) especially in out-of-town events
2007
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2007
Emilio S. Lim Appliances
(Data Encoder)
Encodes the profiles of those who are applying for installment appliances
August 2005
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December 2005
Duna Garments Inc.
(Administrative Personnel)
- Collate the profiles of the employees
- Encodes the time in/out of the employees
- Coordinates with the IMPEX manager for the import/export of the garments
- Coordinates with the liaison officer for the supplies of the production
May 2005
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June 2005
HSBC
(Data Encoder)
Encodes the profiles of the persons applying for a credit card
July 2004
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December 2004
U.P. Diliman Main Library
(Documents Preparation Clerk)
Prepare the documents (e.g. books, magazines, newspapers, etc.) in the library for digital capturing
October 2003
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January 2004
Philippine Charity Sweepstakes
(Data Encoder)
Encodes the profiles of those who are seeking financial help from the charity, as well as the amount of their needs.
November 2002
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October 2003
San Juan Municipal Hall
(Data Encoder)
- Encodes the profiles of the businessmen from the municipality of San Juan
- Encodes the profiles as well as the assessment of house and lot of those who lives in San Juan City
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Events Coordinator
Look for venues and suppliers. Schedule an ocular inspection for the venues.
Outbound Sales (B2B)
Had 5 years experience in a B2B outbound sales for conferences, trainings and seminars. With a list of VIP clients from
Email support
Admin of the email of the company answering queries from the events (registration and sponsorship).
Administrative work
Had an 11 years experience of admin works from the events company. Basically the gatekeeper since I was the first employ
Inbound sales (B2B and B2C)
Upsell the inquiries from the events into registration