Professional and personable Call Center Representative handling inbound calls for online food ordering company.

Had 11 years’ experience in an events company with multiple positions. Recognized consistently for performance excellence and contributions to success in events industry. Strengths in client relationship management and negotiation skills backed by training in sales strategies.

Telemarketer

Part-time

• Sells conferences to Marketing Professionals and IT Professionals

Advisor I, Customer Service (Uber Eats – Account)

• Addresses customer issues and resolve them in a timely and efficient manner
• Ensure that all valid customer concerns are being dealt with immediately
• Escalate unresolved issues to the appropriate internal teams
• Document knowledge in the form of solution articles

Events Coordinator/Admin Personnel

• Negotiates with vendors and suppliers for the best terms, conditions, and arrangements. The objective of the negotiation is to increase the value of service without compromising the budget
• Conducts research and actively sources the best vendors and suppliers for clients while staying within the parameter of the budget
• Schedule an ocular inspection of the venue for the events
• Follow up inbound registrations from all events
• Updates all client records with company’s data base
• Provide ongoing administrative support to all the employees through daily operations
• Serve as primary contact person for all incoming calls (inbound and outbound) per day, addressing inquiries and resolving problems
• Maintained strict confidentiality of all employees’ information, as well as the data base and pool of speakers
• Coordinates and schedule collectibles
• Assigned in the information counter during events (walk-in participants, complaints and inquiries for upcoming events)
• Assigned as technical person (power point presentation of the speakers and video presentations of the sponsors) especially in out-of-town events

- Senior Account Executive (B2B Sales and Marketing)

• Sells conferences and trainings to companies as well as sponsorships
• Engage customers to create a friendly and interesting customer-centered conversations
• Listen to customers’ concerns and assured their complete comprehension of transactions, resulting in client satisfactions
• Increased the number of sales leads per week through implementing sales scripts updates
• Referred to a digital directory to make a daily outreach call to potential customers
• Meets and exceeds per event quotas
• Maintained VIP clients
• Create e-tickets for the participants to money events
• Make memorandum of agreement for successful sponsorship agreement