2008
Computer Secretarial (2 year course)
Bacolod City College
Your Reliable Virtual Support
I help business owners and growing teams stay organized, responsive, and on track by providing dependable Administrative Assistance backed by strong Customer Support experience.
My core strength is administrative support, handling inbox management, data entry, documentation, scheduling, trackers, and day-to-day operational tasks that keep businesses running smoothly. I’m detail-oriented, process-driven, and reliable, with a strong ability to follow instructions, maintain accurate records, and complete tasks without constant supervision.
As a value-add, I also bring 7+ years of customer support experience, handling email, chat, and voice inquiries in structured, SOP-driven environments. This allows me to support both internal operations and customer-facing tasks; responding professionally, following guidelines, escalating when needed, and ensuring no message or request is missed.
Clients work with me because I’m organized, consistent, and easy to work with. I take ownership of tasks, communicate clearly, and focus on accuracy and follow-through whether supporting daily admin workflows or managing customer communications in fast-paced remote environments.
If you need a dependable Administrative Assistant who can also confidently handle customer support when required, I’d be happy to support your team.
How I Can Help You
Helping you save time and stay organized through these services.
Meeting Scheduling & Coordination
Task & Action Item Tracking
Document Preparation & Formatting
File Management (Digital & Cloud-Based)
Data Entry & Data Accuracy
Research & Information Gathering
Email Management
Certificates
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Experience That Supports My Work
Bringing skills from past roles to support your business needs.
2024
-
2025
RMS Collect Inc.
(Technical Support Specialist (Voice & Chat))
*Delivered support through voice and chat platforms while working remotely.
*Assisted customers with account management, billing, and service activations.
*Collaborated with virtual teams to resolve client concerns efficiently.
2025
-
2025
Hands-on Training
(Online Product Sourcing Assistant (ebay & Amazon))
• Product sourcing and supplier verification
• Amazon and eBay product research
• Competitor and market trend analysis
• Knowledge of gated and ungated categories
• Familiarity with online arbitrage and wholesale sourcing
2021
-
2024
Techlog Center Philippines (Asurion)
(Technical Support Expert (Voice & Chat))
*Provided technical and virtual assistance to clients in resolving device issues.
*Maintained accurate records in CRM and updated customer profiles.
*Supported remote troubleshooting and guided clients in product use.
2017
-
2019
Ttec - Philippines
(Customer Care Specialist)
*Delivered customer support via phone and email with empathy and efficiency.
*Gathered and documented customer information for reporting and analysis.
*Recommended services and assisted management with customer insights.
2008
-
2014
Touch Typing Services
(Administrative Assistant)
*Provided administrative and virtual support to multiple supervisors.
*Handled correspondence, calls, and client interactions with professionalism.
*Organized digital and manual filing systems for quick retrieval of information.
How I Support Your Business
Helping you save time, stay productive, and focus on what matters most.
Meeting Scheduling & Coordination
Coordinating meetings, manage schedules, send reminders, and organizing agendas to keep meetings efficient and on track.
Task & Action Item Tracking
Tracking tasks, deadlines, and follow-ups to ensure action items are completed on time and priorities stay clear.
File Management (Digital & Cloud-Based)
Organizing and maintaining digital files using cloud-based systems for easy access, security, and efficiency.
Executive & Administrative Assistance
Providing reliable day-to-day administrative support to help executives and teams stay organized, focused, and productiv
Data Entry & Record Accuracy
Handling data entry tasks with a strong focus on accuracy, consistency, and organized record-keeping.
Research & Information Gathering
Conducting online research, gathering relevant information, and presenting findings in a clear, organized format.
Document Preparation & Formatting
Creating, editing, and formatting documents, reports, and presentations with attention to detail and consistency.
Email & Calendar Management
Organize inboxes, respond to emails and prioritize messages to keep communication clear and efficient.