2008
Computer Secretarial (2 year course)
Bacolod City College
Your Reliable Virtual Support
Hi, I’m Rue, a Customer Support and an Administrative Professional from Iloilo, Philippines, now expanding into a Virtual Assistant. With several years of experience in customer service, technical support, and admin assistance, I’ve developed strong skills in communication, problem-solving, and organization that directly support business needs.
I can assist with email and calendar management, data entry, research, customer service, and general administrative tasks. I’m proficient in Microsoft Office, Google Workspace, CRM platforms, currently learning project management tools like Trello and Asana and productivity tools like QuickBooks and Xero.
What sets me apart is my reliability, attention to detail, and ability to multitask in fast-paced environments. My goal is to provide dependable support so clients can save time, stay organized, and focus on growing their business.
How I Can Help You
Helping you save time and stay organized through these services.
Online Bookkeeping
Administrative Support
Content Creation
Canva Design
Email Management
Data Entry
Certificates
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Experience That Supports My Work
Bringing skills from past roles to support your business needs.
2024
-
2025
RMS Collect Inc.
(Technical Support Specialist (Voice & Chat))
*Delivered support through voice and chat platforms while working remotely.
*Assisted customers with account management, billing, and service activations.
*Collaborated with virtual teams to resolve client concerns efficiently.
2021
-
2024
Techlog Center Philippines (Asurion)
(Technical Support Expert (Voice & Chat))
*Provided technical and virtual assistance to clients in resolving device issues.
*Maintained accurate records in CRM and updated customer profiles.
*Supported remote troubleshooting and guided clients in product use.
2017
-
2019
Ttec - Philippines
(Customer Care Specialist)
*Delivered customer support via phone and email with empathy and efficiency.
*Gathered and documented customer information for reporting and analysis.
*Recommended services and assisted management with customer insights.
2008
-
2014
Touch Typing Services
(Administrative Assistant)
*Provided administrative and virtual support to multiple supervisors.
*Handled correspondence, calls, and client interactions with professionalism.
*Organized digital and manual filing systems for quick retrieval of information.
How I Support Your Business
Helping you save time, stay productive, and focus on what matters most.
Online Bookkeeping
Clear, accurate, and dependable bookkeeping—so you can focus on growing your business.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative Support
Handles scheduling, paperwork, and daily admin tasks so you can focus on growing your business.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Canva Design
Design eye-catching graphics, posts, and marketing in Canva to boast your brand's online presence.
Email Management
Organize inboxes, respond to emails and prioritize messages to keep communication clear and efficient.