Ruesamy Doliente

Virtual Assistant
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Contact Information
  • varuesamydoliente@gmail.com
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  • +639762049749
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PROFILE SUMMARY

Virtual Assistant with 7+ years of experience supporting executives and teams with calendar management, inbox management, travel coordination, and customer support. Skilled in handling administrative tasks remotely, organizing data, and improving workflow efficiency. Reliable, detail-oriented, and adaptable with proven success in managing client relationships and providing seamless virtual support.
WORK EXPERIENCES
2008 - 2014

Touch Typing Services, Admin Support / Data Entry Specialist

• Provided administrative and virtual support to multiple supervisors.
• Managed calendars, scheduled meetings, and coordinated tasks.
• Handled correspondence, calls, and client interactions with professionalism.
• Organized digital and manual filing systems for quick retrieval of information.
2017 - 2019

Teletech Philippines, Customer Care Specialist

• Delivered customer support via phone and email with empathy and efficiency.
• Gathered and documented customer information for reporting and analysis.
• Recommended services and assisted management with customer insights.
2021 - 2024

Techlog Center Philippines (Asurion), Technical Support Expert (Voice & Chat)

• Provided technical and virtual assistance to clients in resolving device issues.
• Maintained accurate records in CRM and updated customer profiles.
• Supported remote troubleshooting and guided clients in product use.
2024 - 2025

RMS Collect Inc., Technical Support Specialist (Voice & Chat)

• Delivered support through voice and chat platforms while working remotely.
• Assisted customers with account management, billing, and service activations.
• Collaborated with virtual teams to resolve client concerns efficiently.
EDUCATION
2008

Bacolod City College, Computer Secretarial