2015
Information Technology
Ilocos Sur Polytechnic State College
More Info About Me
I am a professional customer support with 7 years of experience in the industry. I've handled different types of roles throughout my journey such as, Sales Associate for GM Motors OnStar, Customer Service Representative 2 for Doordash, Customer Support Specialist for Ford Motors, Technical Advisor for Samsung and Executive Customer Service Specialist for Global eTrades (GeTS).
I am committed to giving outstanding service and guaranteeing client satisfaction in my role as a customer support professional. I work hard to successfully handle client demands and respond to their enquiries thanks to my good communication skills and sympathetic disposition. I have a thorough understanding of the company's goods and services, which enables me to give customers accurate information and help them make wise decisions. I've been handling inbound/ outbound calls, live chats, emails and back office works.
Today, I am an virtual assistant. I've been attending in-depth trainings for VA's as well as watching informative videos on how virtual works. As a virtual assistant, I can do Administrative task like Prudct Listing, Lead Generation and Email Marketing, Internet Research and Search Engine Optimization. I can also do task like Data Entry using Google Docs and Spreadsheets, Manage Dropbox, Google Drive, Set Appointments with internal/external clients though Cold Calling, Chats, Emails. In addition I have also experienced using software such as Sales Force, Zoho Desk, CRM, SalesIQ, MS Office Tools, Adobe Photoshop, Canva, and ChatGPT.
I am very flexible and can work on shifting schedules, Hardworking, Fast Learner, Adaptable, Interpersonal, Team Player, Passionate and Eager to learn new things, and have excellent English language comprehension. I can be very useful to your team, since my main objective is to provide outstanding results, long term relationship, professionalism, and leave them with a smile of their faces and 100% satisfied with my work.
My Skills and Competencies
Appointment Setter
Graphic Designer
Data Entry
Lead Gen (Lead Generation and Email Marketing)
Back Office Work
Product Lister
Certificates
My Experience and Education
2016
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2016
Convergys
(Sales Associate)
Responsible for handling inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.
2017
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2017
Trec Pacific Corp.
(Customer Service Representative)
Customer support at a Taxi Company base in Maryland and DC providing assistance with our clients reservations.
2017
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2018
Venus Photo Center
(Layout Artist)
Responsible for designing and arranging visual elements for various projects, including print materials, digital media, and online platforms. The ideal candidate possesses a strong eye for design, excellent technical skills, and the ability to transform concepts into visually compelling layouts.
2018
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2019
Teletech
(CSR 2)
Responsible for providing customer support and assistance at an American company that operates an online food ordering and food delivery platform.
2020
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2021
Concentrix
(Technical Advisor)
Responsible for providing technical support with their (SAMSUNG) phones, tablets, accessories, appliances.
2021
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2023
Sourcefit
(Executive Customer Service Specialist)
Responsible for providing customer support and assistance for our clients manifest when it comes to rejections, technical issues, e-manifest filing, and inquiries.
2023
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2024
Golfstyles
(Lead Gen)
• Research, track, maintain and update leads.
• Make outgoing calls to develop new business.
• Contact prospects to qualify leads.
• Direct email marketing to key clients and prospects.
• Research and maintain lead generation database.
• Conduct customer research.
• Provide accurate and timely information to management.
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Outreach Specialist
Initiate contact with prospective clients via email, phone, social media, or other appropriate channels.
Lead Gen
To aim and attract new leads, build brand awareness, improve engagement, gather customer insights, and generate sales.
Product Lister
To give an overview of a business's products, but may also help with invoicing, tracking sales, and stock management.