Professional Customer Support with several years of experience in the BPO industry. Proficient in providing excellent customer service and efficiently addressing customer inquiries, concerns, and issues to ensure customer satisfaction and build strong relationships. My strength include being resilient, flexible, and can easily adapt. I enjoy learning new things and I find difficult task interesting and fulfilling when accomplished. By nature I am a social, multi-tasker, quick learner, and enjoy problem solving. Outside of work I am an easy going person, like riding, and enjoy the company of family and friends.

OUTREACH SPECIALIST, Cloud 9 Fundraising

• Research and identify potential schools, sports teams, community groups, and nonprofits that could benefit from Cloud 9 Fundraising’s services.
• Initiate contact with prospective clients via email, phone, social media, or other appropriate channels.
• Build and maintain relationships with decision-makers within organizations.
• Develop outreach campaigns that promote the benefits of Cloud 9 Fundraising.

INDEPENDENT CONTRACTOR (Lead Generator), Golfsytles

• Research, track, maintain and update leads.
• Make outgoing calls to develop new business.
• Contact prospects to qualify leads.
• Direct email marketing to key clients and prospects.
• Research and maintain lead generation database.
• Conduct customer research.
• Provide accurate and timely information to management.
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process.

EXECUTIVE CUSTOMER SERVICE SPECIALIST, Sourcefit Business Outsourcing

• Handles incoming calls, chats, and emails with courtesy and professionalism.
• Providing services that cover the trade process from the start to finish.
• Coordinating and overseeing the end-to-end logistics service and delivery process.
• Working side-by-side with our clients, customs brokers, and U.S. and Canada Customs.
• Building and maintaining strong relationships with key customers, understanding their needs, and ensuring their satisfaction with the logistics services provided.

TECHNICAL ADVISOR, Concentrix

• Educating customers on the features, settings, and functionalities of Samsung products.
• Assisting customers in diagnosing and resolving technical issues with their Samsung devices.
• Responding to customer inquiries, troubleshooting technical issues, and providing resolutions.
• Identifying and escalating complex or unresolved to higher-level technical teams or supervisors for further investigation and resolution.

CUSTOMER SERVICE REPRESENTATIVE II, Teletech

• Managing customers orders and ensuring accurate and timely delivery
• Developing a comprehensive understanding of the food delivery app's features, functionalities, and policies.
• Interacting with customers (Dashers) delivery riders through various communications channels such as phone, email, and chat to address their inquiries, concerns, and issues.
• Assisting Dashers with troubleshooting technical issues with the app, such as login problems, payments failures, and app navigation issues.

LAYOUT ARTIST, Venus Photo Center

• Enhancing and retouching images as needed to achieve optimal print quality.
• Arranging text, images, and other graphic element in as aesthetically pleasing and balanced manner.
• Developing original and creative designs for a wide range printed materials such as brochures, flyers, posters, business cards, banners, and other promotional materials.

CUSTOMER SERVICE REPRESENTATIVE, Trec Pacific Corp.

• Assisting passengers with their inquiries, request, and complaints regarding taxi services.
• Receiving and managing taxi booking requests from customers via inbound calls.
• Coordinating with taxi drivers and dispatchers to ensure efficient and on-time pickups.
• Handling customer complaints or concerns related to taxi services promptly and professionally.

SALES ASSOCIATE, Convergys

• Engaging with customers through calls to understand their needs, answer inquiries, provide product information, and assist with purchase decisions.
• Identifying and qualifying leads, proactively reaching out to potential customers, and driving sales by promoting products or services.
• Building and maintaining strong relationships with customers by providing excellent customer service, matching them with the right subscription, resolving payment and account issues, and ensuring customer satisfaction.

Ilocos Sur Polytechnic State College, Bachelor of Science in Information Technology Major in Networking