2013
Bachelors of Hotel and Restaurant Management
University of Nueva Caceres
More Info About Me
Hi! I'm Rowena Balondo, 32 years old, and a graduate with Bachelor's degree in Hotel and Restaurant Management. I have seven years of experience in food industry and four years experience as a Dining office administrator. These roles have helped me build strong skills in communications, organizations, coordination, attention to details, technical proficiency, time management and adaptability. I specialize in administrative support, calendar and email management, customer service, data entry, and more.
Outside of work, I love to take photos & videos, visit historical places and enjoy the sunrise and sunset at the beach. I'm passionate about learning new tools and innovation, and always looking for ways to improve my skills. I strongly believe that integrity are best thing that a person should have in life, together with accountability, responsibility, optimism, gratitude, and curiosity.
I’m tech-savvy, a quick learner, and working with tools like Google Workspace, Excel, Microsoft Office, Powerpoint, Canva, Zoom, and more.
I'm excited to work with you to lighten your workload and grow your business efficiently.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Mediterranean Shipping Company
(Dining Office Administrator)
*Performs Administrative duties such as screening telephone calls, answering and sending emails, coordinating appointments, meetings and maintaining filing systems and organization of Maitre D’ Hotel
*Prepare daily schedule for Management and Restaurant staff.
*Conduct Weekly and Monthly inventory for all Restaurant department and monitor hotel costs.
*Remind Maitre to complete all IPM before the crew members disembarked.
*Prepare weekly and monthly report requested by Hotel Director and main office.
*Review guests comments, feedbacks and rating reports.
*Compiles and track crew member recorded performance form.
*Manages, Dects, Radios, Laptops and other devices inventory for Restaurant department and submit weekly report to Main office.
*Maintains and updates the End Voyages Reports.
2018
-
2019
Nono's Restaurant
(Dining Supervisor)
Manage the daily operations of high-volume restaurant.
· Maintain high level of customer service and satisfaction.
· Ensure compliance with all health, safety, and sanitation regulations.
· Train, develop and evaluate staff to meet company standards.
· Monitor and control expenses to maximize profits.
· Earned “Employee of the Month “for Restaurant department.
2014
-
2018
Wingstop Philippines
(Restaurant Supervisor)
· Oversee employee work, front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines.
· Complete restaurant opening and closing procedure and manage deposits.
· Provides feedback to the employee and supervisor walkthrough on the employee’s performance of job responsibilities.
· Supervises all staff and Shift supervisor walkthrough, provides work direction, performance reviews, and coaching to team.
· Performs various inventory control duties, Ensure staffs properly schedule.
· Resolved any customer concerns.
· Accurately processed financial transactions using computerized cash registers in a fast-paced environment
· Earned as being top on SMG results survey as a branch.
· Store of the Month awardee for three branches.
· Earned as being “The Chief”/ Manager of the Month
2014
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2014
Max's Restaurant
(Customer Service Assistant)
· Answered inquiries from customers in person and on the phone. Parties and reservations
· Hosting Birthdays, Christening and assist on wedding events.
· Greet all guests and prepare their table.
· Accurate turn over of financial transaction after the shift.
· Assisting guests in all inquiries and solving guests’ complaints.
My Services
Order processing
Detail-oriented order processor skilled in data entry, invoicing, and team coordination to ensure timely delivery.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.