Rowena Balondo

Virtual Assistant
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Contact Information
  • rowenabalondo8@gmail.com
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  • +639542617445
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  • Camarines Sur, Philippines
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  • https://myprofile.ph/rowenabalondo
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  • www.linkedin.com/in/rowena-balondo
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EDUCATION
UNIVERSITY OF NUEVA CACERES

BS in Hotel and Restaurant Management

SKILLS AND COMPETENCIES

Leadership & Staff Management
Strong communication and interpersonal skills
Problem-solving and decision-making
Team leadership and staff supervision
Social Media Platform knowledge
Time Management
Proficiency with office software
Attention to detail and organizational skills
Inventory and supply chain management
PROFESSIONAL SUMMARY

Results-driven and highly organized professional with 7 years of experience in food industry and 4 years as a Dining Office Administrator.

Adept at overseeing day-to-day operations, ensuring high standards of service, and driving team performance to exceed customer expectations. Proven ability to lead and train staff, manage dining operations, streamline administrative tasks, and enhance guest satisfaction in fast-paced environments. Strong communicator with a keen eye for detail and a deep understanding of food safety, budgeting, inventory management, and customer service. Excellent knowledge in calendar and email management, customer service, data entry, and more.

Ready to leverage expertise to contribute to the continued success and growth of your team.
WORK EXPERIENCE

Dining Office Administrator | Meditteranean Shipping Company

2022 - 2024
Responsibilities:
* Managed daily administrative operations of the dining services office, ensuring smooth coordination with staff and management.
* Performs admin duties such as phone calls, emails, coordinating appointments, and meetings.
* Handled inventory management and supply ordering, liaising with vendors to ensure timely delivery and quality of food and dining supplies.
* Coordinated staff meetings, training sessions, and communication between departments to support team cohesion and operational efficiency.
* Created and maintained detailed reports for upper management regarding dining operations, labor costs, and customer feedback.
* Ensured compliance with health and safety regulations and assisted with internal audits and inspections.

Dining Supervisor | Nono's Restaurant

2018-2019
Responsibilities:
* Supervised daily operations of the dining area, ensuring high standards of food quality, cleanliness, and customer satisfaction.
* Led and trained front-of-house staff, including servers, hosts, and bussers, to deliver exceptional dining experiences.
* Handled customer complaints and special requests professionally, maintaining a positive guest experience.
* Maintained inventory of dining supplies and submitted requisitions for replenishment.
* Implemented upselling strategies to increase revenue while enhancing guest satisfaction.

Restaurant Supervisor | Wingstop Philippines

2014-2018
Responsibilities:
*Supervised daily front-of-house and back-of-house operations to ensure seamless restaurant functionality and exceptional guest service.
* Trained, coached, and motivated team members to maintain high service standards and improve team performance.
* Resolved guest complaints and service issues promptly and professionally, ensuring guest satisfaction and repeat business.
* Ensured compliance with food safety, sanitation, and health regulations across all areas of the restaurant.
* Managed staff schedules, shift assignments, and labor costs to optimize efficiency and control expenses.