2018
Bachelor of Science in Tourism Management
STI College Global City
More Info About Me
As the eldest child in my family, I’ve developed a strong sense of responsibility and leadership from a young age. My love for indoor activities, such as watching movies, listening to music, and exploring the digital world, has shaped my personality and interests.
With over three years of experience in customer service, I’ve honed my skills in various sectors including retail and healthcare. My commitment to delivering high-quality service and creating a superior customer experience is unwavering. I pride myself on being friendly, approachable, and highly adept at managing time and prioritizing tasks.
My work ethic is characterized by diligence and the ability to work effectively with little to no supervision. I am dedicated to accomplishing tasks efficiently and can multitask effectively. My experiences have shaped me into a hardworking individual who is always ready to take on new challenges.
I look forward to bringing my unique blend of skills and experiences to future opportunities.
My Skills and Competencies
Prior Authorization Specialist
Lien Resolution Specialist
Customer Service Representative
Search Engine Optimization
E-commerce
Bookkeeping
Data Entry
Certificates
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My Experience and Education
2023
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2025
DME Service Solutions
(Prior Authorization Specialist)
I conduct outbound calls to providers for medical authorizations and patient eligibility verification. I monitor prior authorization statuses, document communications per standards, ensure HIPAA compliance, and update authorization statuses and the Admin File Tracker to maintain accurate records and protect patient confidentiality.
2024
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2025
Zipliens
(Lien Resolution Specialist)
I am responsible for communicating with medical providers, health insurance companies, attorneys, and lien holders via phone, fax, and email; negotiating lien resolution within firm-set parameters for clients; updating clients on case status; and organizing, collecting, and documenting sensitive personal information.
2023
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2023
ProVA/Trainee
(General Virtual Assistant/Data Entry/Bookkeeping/SEO (Trainee))
2021
-
2023
Logiscale, Inc. (Superstaff)
(Customer Service Representative)
Entering patient information into a customer information system, ensuring customer satisfaction by addressing health-related issues and concerns, staying informed about plan changes, providing members and healthcare practitioners with information about benefits, and canceling members' plans as per their requests.
2019
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2020
Alorica Teleservices, Inc.
(Customer Service Representative)
Receiving incoming calls from customers, identifying their needs or issues, and seizing opportunities to upsell products. It also involves reviewing and verifying transactions to ensure they meet quality standards, following up on unresolved customer inquiries, and building lasting customer relationships by going the extra mile in service.
2018
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2018
247.ai Philippines
(Customer Service Representative)
Managing incoming calls and addressing customer service inquiries. This includes opening customer accounts, processing order overrides for eligible members, replacing orders in cases of damage or loss, notifying members about eligibility and benefits, and identifying and resolving customer needs and issues. Additionally, tracking orders and packages is an essential part of this job.
My Services
SEO Content Writing
SEO-optimized content, conducts in-depth research, and ensures content ranks high on search engines.
Customer Service
Manages customer inquiries, generates sales leads, processes orders, and ensures high customer satisfaction.
Bookkeeping
Efficient bookkeeping services for accurate financial records and informed business decisions.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Prior Authorization Specialist
Make outbound calls for medical authorization, eligibility, track statuses, ensure HIPAA compliance, and update records.