- Complaint / Issue Resolution
- Teamwork and Attention to detail
- Hard working and Highly Dedicated
- Creative and Goal Oriented
- Proficient in Basic Office Applications Software (MS Word, PowerPoint, Excel)

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

STI College Global City

2014-2018

January 2021 - May 2023

CUSTOMER SERVICE | HEALTHCARE, Logiscale, Inc. (Superstaff)

• Entering patient information into a customer information system.
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
• Familiarizing yourself with and remaining up to date with changes in our plans.
• Providing members and health care practitioners with details about members' benefits.
• Cancelling members' plans upon their request.

October 2019 - October 2020

CUSTOMER SERVICE | RETAIL/E-COMMERCE, Alorica Teleservices, Inc.

• Receive inbound calls from customers to interact with them and identify their needs or issue.
• Seize opportunities to upsell products when they arise.
• Reviewed and verified transactions to ensure proper processing according to established quality standards.
• Followed-up on customer inquiries not immediately resolved.
• Build sustainable relationships and engage customers by taking extra mile.

October 2018 - December 2018

CUSTOMER SERVICE | RETAIL/E-COMMERCE, 247.ai Philippines

• Managing incoming calls and customer service inquiries.
• Opens customer accounts by recording account information.
• Request order overrides for eligible members, replace orders when reported by missing or damaged, member notification of eligibility and benefits.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternative.
• Tracking customer orders/packages.