Hey I am Rosalyn

Hi! I'm Rosalyn Durban

Experienced Real Estate Operations Manager with 5+ years of expertise in streamlining property acquisitions, development, and management. Adept at optimizing workflows, driving profitability, and fostering strong partnerships, I deliver seamless operations and measurable results in dynamic, fast-paced real estate environment.

Expertise in providing high-level support to executives and leadership teams. Skilled in managing complex schedules, streamlining operations, and handling confidential tasks

Rosalyn Durban
Las Pinas City, Philippines
Freelancer
Check my CV View Work Hire Me

Real Estate Operations Manager

Social Media Management
QuickBooks Specialist
AI Management
Data Management
Project Management
Real Estate Admin
Content Writing Creation
SEO
Website Management
CRM and Database Management
Real Estate Marketing

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Feb 2019 - Dec 2024
Support to Real Estate Investor & Agent
(Real Estate Admin & Marketing)

Real Estate for Investor side
Committed to Excellence

Manages the day-to-day operations
- Calculate ARV and prepare offers.
- Website management
- Pipeline Oversight: CRM Management and Lead Contact Database Updates
- Documentation and Record Keeping
- Knowledge of using Docusign, Dropbox
- Project Management – laying out plans and managing projects through to completion, including launches, managing programs, creation of new revenue streams, updating websites, etc
- Email Marketing and Correspondence.
- Track lead stages (Ex: From Initial closing, follow-up through closing)
- Checking Incoming leads from Carrot Website
- Posting new properties to promotional websites to gain exposure on new properties, updating tracking spreadsheets, administrative tasks.
- Tracking different Marketing KPI metrics and status.
- Light Bookkeeping- QuickBooks
- Used of Deal Machine - virtual driving, skiptracing and sending automated mailers.
- Pull list from different sites like Listsource, Listability. Propstream, PropertyRadar, Probate County Records- List building and list stacking
- Running FB ads campaign
- Running RVM, email marketing and sending via Propstream.
- Run comps in MLS and Propstream
- Send mailers using Propstream and Yellow Letters.
- Importing leads through Podio, smarter contact, call tools, smrtdialer, Mojo, for cold callers and Batch leads for texter. - Gathering cash buyer leads from different sources - website.
leads, craigslist, FB groups.
- Attending Training and Webinars
- VA support, giving updates and instructions, onboarding new team members, giving and setting up tools (slacks, timedoctor, smrtdialer etc - Contact point of person - Researching Task.
- Creating SOP - video or written instructions.
- Processing invoice for VA's
- Creating Deal Showing in Podio and preparing contracts.
- Automation Integration - Ex: Incoming lead from FB leads to Podio, website leads to Podio, setting notification through Gmail using zapier.
- Used of Click-Up management tools
- Knowledge of AI utilization- CHATGPT and the like
- Deep research on property status and/or property owners when data is incomplete.
- Lead prospecting, Zillow leads, Craigslist.
- Team Support- CEO, PM, VA team
- Property management assistant- Adding and End New lease, setting up tenants. Bill adjustment, List property rentals in Buildium syndication list, tenant communication, work order coordination to Project Manager
- Tools and automation: CRM troubleshooting, Contacting customer support coordination.

COMMERCIAL Real Estate Support

Support for Brokerage Company - Assist agents with Email Blast via Mailchimp.
Making Flyers
Research and Comparables using CoStar MLS and Lease Up.
Used of Asana and Microsoft Team

Real Estate Supporting Realtor
Exceeding Expectations

Knowledge in KV Core, Liondesk, Follow-Up Boss, REI Blackbook, Brivity and Mojo - Intermediate
Experience and knowledge in Incognito form, Dotloop, Skyslope, Docusign.
Mailbox power for sending gifts and postcard
Remindme for schedule newsletter.
Listing Management
Different used of MLS
Preparing buyer and seller seller docs.
Canva for graphics.
Asana for Project management tool

Dec 2022 - Dec 2024
FHBKC LLC
(Property Management/Listing)

- Add and End Lease in Buildium
- Buildium to monitor property management situations:
* Check tenants' communications and respond accordingly.
* Keep track of rent rolls to see if there are expiring leases and prepare renewal proposals accordingly if any are expiring within 90 days.
- Keep track of rent payments
- Bill Adjustments
- Light Bookkeeping- QuickBooks
- Tagged property manager for Repairs and Maintenance.
- Add vendor list
- List property rentals in Buildium syndication to post properties available
- ClickUp to keep track of tasks

Feb 2019 - Feb 2020
Freelance
(General VA/SOCIAL MEDIA SPECIALIST)

-I was able to help a small business owner online selling for his Instagram account growth and development, audience engagement, finding leads and influencers to promote the company link to their bio used hashtags to find interest and community for a targeted niche. reach out to influencer and send DM

-Also able to help big event ticketing companies in the US finding contacts and leads to sell tickets for B2B & B2C for their events.

Create and write content and copywriting for events, posting to different sites like FB pages, Eventbrite, Meetup, Alignable Calendar management, scheduling post using hootsuite, buffer.

-Able to use Mailchimp and GetResponse to send bulk to an email list. Wordpress and Kartra content update. Knowledge of project management tools like Trello and Workast in slack, channel Knows basic video editing in youtube

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

QuickBooks Specialist

Track expenses, manage cash flow and create invoices. Manage Account payables and account receivables.

Real Estate Admin & Marketing

CRM Management and Lead Contact Updates. Property Valuation and Market Analysis. Marketing efforts. Team coordination.

Testimonials

Author

Stephanie

"Rosalyn was great to work with. I would highly recommend to any real estate professional. Unfortunately, we decided to take a different direction so we needed to end the contract. We will reach out to Rosalyn again in the future when we need her services."

Author

Rich R.

I hired Rosalyn to do call center work for me. She was excellent at her job and I’m looking to see about hiring her again. Rich R RRIA Insurance for all

Author

Alexander C.

"Well....if you are looking for a bright, knowledgeable, sweet, professional, diligent, VA then you have found the cream of the crop with Rosalyn. She has helped me and still continues to help me and my company stay on track seeing we produce results."

Author

Fred

"Rosalyn was great. I highly recommend her for her Real Estate VA services. She really knows what she is doing, is great at communication, and helping progress a real state investment company."

Author

Kiunte

"Great attention to detail! Very responsive with answering questions! The assignment worked out great and I look forward to working with you soon."


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Las Pinas City,
Philippines


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