2003
Bachelor of Science in Mathematics Minor in Computer Programming
Polytechnic University of the Philippines
More Info About Me
Eager and dedicated newbie virtual assistant with a solid background in administrative support, accounting, and banking, ready to provide efficient and reliable assistance to clients. The skills I possess are the following:
- Administrative Efficiency: Proficient in managing schedules, organizing files, and handling correspondence to ensure smooth operations.
- Basic Accounting Knowledge: Familiar with basic accounting principles and practices, capable of assisting with tasks such as invoicing, expense tracking, and data entry. - Banking Expertise: Knowledgeable about banking processes and procedures, including transaction handling, customer service, and account management.
- Attention to Detail: Meticulous in data entry and record-keeping, ensuring accuracy and precision in all tasks undertaken.
- Adaptability: Quick learner with a flexible mindset, eager to adapt to new tools and technologies to enhance productivity and effectiveness.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2009
-
2024
BDO Unibank, Inc.
(Client Service Associate 5)
Assist clients with various banking transactions, including deposits, withdrawals, and account
inquiries. Perform cash tellering such as cash deposit/withdrawal, check deposit/encashment,
and bills payment. Perform Genserve such as SOA, Forex exchange (FCDU, FX, 3rd Currencies),
Telegraphic transfers, ATM Loading, Retrieving and others.
Perform Marketing such as opening of accounts and others.
Perform as Safety Officer. Process customer transactions accurately and efficiently, following
established policies and procedures.
Provide information and guidance to customers on a wide range of banking products and
services, including checking and savings accounts, loans, credit cards, and online banking.
Respond to customer inquiries and resolve issues promptly and effectively, escalating complex
issues to appropriate personnel as needed.
Open and close customer accounts, update account information, and perform account
maintenance tasks in accordance with regulatory requirements.
Promote and cross-sell banking products and services to customers, identifying opportunities to
meet their financial needs and objectives.
Assist customers with online and mobile banking services, including account registration,
password resets, and troubleshooting.
Educate customers on fraud prevention measures and security best practices to safeguard their
accounts and personal information.
Maintain a clean and organized work environment, including the banking lobby and customer
service area.
2008
-
2009
BDO Unibank, Inc.
(Accounting Assistant)
Responsible for ensuring accuracy of branch transaction including clearing operations, books of
account and timely preparation, submission of required reports.
Vouching: Vouch the CASA, tempo accounts before branch closure, such as deposit slips,
withdrawal slips, check deposit slips, etc., Review GL codes in the transaction slips, Review the
balance research recon and clearing accounts. Ensure that the balances of the accounts were
zeroed out and the end day and reversals were posted to the real accounts.
Balancing: Perform run up of source document and ensure that the total tally against individual
item in the transaction log, the mid-day and end of the day batching is balance.
GL entries: Pass complete, accurate and timely adjusting entries to ensure reversals of clearing
accounts: sensitive accounts, Review GL batch listing.
Processing: Review the negotiability of checks before dispatching to clearing. Balancing the
outward checks against the Host Total Comparison Report, send to clearing before the branch
cut off. Ensure that total actual outward is correct.
Reports: Prepare complete and accurate Daily reports such as ON2 Report, List Research,
Teller’s Log, SOC partial and final, Compute IST and COH in the run-up, IBLAR, email outgoing
checks EMS etc., Weekly Reports: Weekly fund level, Monthly Reports, Declaration of Tax
withheld deposit liabilities peso and dollar Monthly Fund Level, Outstanding Deposits Liabilities,
and AP, AR counterfeit notes, cost of funds, Due to/from BR’s FCDU and Peso, WXT-MERALCO,
PLDT, and Rentals, Branch supplies inventories, etc.
2007
-
2008
Supervalue Inc. (SM Supermarket)
(Admin Assistant)
Consolidate all Manager’s for approval documents; Log and update daily sales;
Monitor BLRF forms, tenant’s concerns, overnight work permits, ratbite, pilfered, and faxes;
Check and release item barcodes for concession only;
Monitor daily security reports and weekly maintenance evaluation;
Prepare summary reports for BLRF, maintenance, security, tenant’s sales, mancom report,
branch meeting and store operations. Monitor store permits and spot checking;
Handle request for sponsorship.
Prepare Confi’s and Admin schedules, letters and memos.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.