2010
Bachelor of Science in Nursing
Panpacific University
More Info About Me
Adaptive to change.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Maersk
(LAM Documentation Staff)
• Attend to export or import specific processes assigned in the team.
• Read and reply to correspondences with internal stakeholders within SLAs as defined for the specific communication channel.
• Complete documentation process complying with SLAs and global process design.
• Work in close coordination with area partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
2020
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2021
Briel’s Mix Apparels
(SOCIAL MEDIA MANAGER)
• Develop creative and engaging social media strategies.
• Create engaging multimedia content.
• Develop, launch, and manage new competitions and campaigns that promote your organization and brand
• Undertake audience research.
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Research and evaluate the latest trends and techniques to find new and better ways of measuring social media activity.
• Set targets to increase brand awareness and increase customer engagement
• Encourage collaboration across teams and departments
2012
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2013
HARTE-HANKS MANILA
(Technical Support Representative)
• Providing technical support to the clients over the phone.
• Finding ways on how to resolve the client’s issue over his/her device.
2020
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2021
Concentrix
(Technical Support Representative)
• Answering queries over the phone. Providing technical procedure to the customer.
• Assisting customer in regard with their billing concerns.
• Providing detailed and clear instruction to the caller on how to resolve their technical problems.
• Providing options to the caller on how they can maximize their package or subscription.
2017
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2020
Rajah Travel Corporation
(Documentation Staff)
• Handles Europe and UAE Visa application for both business and leisure.
• Receives South Korea visa application on behalf of the Embassy.
• Answering customers concern via phone call/sms and email.
• Providing visa related information to the customers.
• Coordinating with the proper office/Embassy in connection with customers visa concerns and application.
2018
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2019
Great Juanderers Travel Inc.
(SOCIAL MEDIA MANAGER)
• Creating and overseeing social campaigns
• producing content
• reviewing analytics
• communicating with key stakeholders in a company
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.