To obtain position offering challenge, responsibility and personal growth.
Seeking a quality environment to enrich my knowledge. Looking for
opportunity where I can improve my technical skills. Willing to be trained and
learn new technology.

Technical Support Representative, HARTE-HANKS MANILA

Barnes and Noble (Digital Support)
Samsung Telecommunications America (General Devices)
Motorola Mobility Global (Android Department)
 Providing technical support to the clients over the phone.
 Finding ways on how to resolve the client’s issue over his/her device.

CANADA VISA APPLICATION CENTRE- MANILA, VFS SERVICES PHILS. PVT. INC. (

 Accepting application for Visa under TRV.
 Creating address label for all the applications that was received during the day.
 Answering queries of the applicants regarding with Visa Process.
 Handles calls, chat and emails for Philippines and Singapore VAC.
 Making sure that the details/information that was on the applicant’s application forms
are correct.
 Making sure that the documents provided by the applicant was documented accordingly
 Making sure that the transmittal report that to be forwarded to the Embassy is correct.

Documentation Staff, RAJAH TRAVEL CORPORATION

 Handles Europe and UAE Visa application for both business and leisure.
 Receives South Korea visa application on behalf of the Embassy.
 Answering customers concern via phone call/sms and email.
 Providing visa related information to the customers.
 Coordinating with the proper office/Embassy in connection with customers visa
concerns and application.

SOCIAL MEDIA MANAGER, Great Juanderers Travel Inc.

https://www.facebook.com/greatjuanderers/
 Creating and overseeing social campaigns
 producing content
 reviewing analytics
 communicating with key stakeholders in a company

SOCIAL MEDIA MANAGER, Briel’s Mix Apparels

https://www.facebook.com/MadisonBriel/
 Develop creative and engaging social media strategies.
 Create engaging multimedia content.
 Develop, launch, and manage new competitions and campaigns that promote your
organization and brand
 Undertake audience research.
 Manage and facilitate social media communities by responding to social media posts and
developing discussions.
 Research and evaluate the latest trends and techniques to find new and better ways of
measuring social media activity.
 Set targets to increase brand awareness and increase customer engagement
 Encourage collaboration across teams and departments

AT&T DIRECTV Technical support Representative, CONCENTRIX

 Answering queries over the phone. Providing technical procedure to the customer.
 Assisting customer in regard with their billing concerns.
 Providing detailed and clear instruction to the caller on how to resolve their technical
problems.
 Providing options to the caller on how they can maximize their package or subscription.

LAM Booking and Docs, MAERSK

 Attend to export or import specific processes assigned in the team.
 Read and reply to correspondences with internal stakeholders within SLAs as defined for
the specific communication channel.
 Complete documentation process complying with SLAs and global process design.
 Work in close coordination with area partners on needed follow up to ensure smooth
delivery of cargo to the customer as per agreed contract terms.
 Support with proactive activities that facilitate smooth cargo readiness and delivery
order to ensure high levels of customer experience and avoid additional costs.