2023
Bachelor of Science in International Tourism and Travel Management
Centro Escolar University Manila
I have a knack for marketing, design, client engagement, and continuous self-improvement!
Born and raised in the Philippines, who enjoys anything related to design, marketing a product, and encoding data. I am a small milk tea shop owner and that is when I discovered my interest in engaging with clients, editing logos, designing advertising templates, creating promotions, product listing, and many more. I have knowledge in utilizing Facebook business suites, excel, and Microsoft word. I am passionate in promoting and marketing products. Highly motivated and results-driven professional. With 3 years of experience in selling products online, I am adept at engaging with clients and providing customer satisfaction. I am known for my exceptional skills in providing assistance. I consistently deliver outstanding performance and exceed expectations. I possess strong enthusiasm, such as in communication, problem-solving, leadership, or technical skills and thrive in fast-paced environments. My commitment to excellence make me an invaluable asset to any team or organization. My desire and eagerness to take any opportunity to learn new skills is endless. I improve what I already know and I can contribute to any job given with my abilities. Do my best in all possible ways to meet my clients needs.
My Skills and Competencies
Advertising
Design Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2023
The Manila Hotel
(Receptionist (Intern))
As a hotel receptionist, my primary responsibility is to ensure smooth and efficient operations at the front desk or reception area of the hotel. Welcoming guests, verifying their reservations, and providing them with the necessary information and keys for their stay. During check-out, I'll settle any outstanding bills and ensure guests have had a satisfactory experience. Assisting guests with inquiries, requests, and complaints. This can include providing information about the hotel, local attractions, transportation, and arranging for additional services like room service, laundry, or wake-up calls. Maintaining a professional and courteous demeanor at all times, providing excellent customer service, and representing the hotel in a positive manner.
2020
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2023
Benteasingko - San Mateo Milktea Shop
(Owner/Social Media Manager)
As the owner, I am responsible for managing all aspects of the milk tea shop's daily operations. This includes overseeing the preparation and serving of beverages, managing inventory, ensuring cleanliness and hygiene standards are met, and coordinating with suppliers for the procurement of ingredients and supplies. I am in charge of hiring, training, and supervising staff members, such as baristas and cashiers.
In terms of customer service, providing exceptional service is crucial for the success of my milk tea shop. I would need to greet and interact with customers, address any concerns or complaints, and ensure a pleasant experience for every visitor. In managing the finances, this includes monitoring sales, tracking expenses, budgeting, and analyzing financial data to make informed decisions. You may also need to handle cash management, process payments, and maintain accurate records for accounting purposes.
Overall, being a small milk tea shop owner requires a combination of business management skills, creativity, attention to detail, leadership abilities, and a passion for delivering quality products and customer service.
2017
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2017
Centro Escolar University
(Registrar assistant secretary)
I play a crucial role in supporting the Registrar's office by providing administrative assistance and ensuring the smooth operation of registration processes and student records management. In this position, I did reports directly to the registrar in charge and I work closely with other administrative staff, faculty, and students. I collaborate with academic departments to ensure accurate course offerings and resolve scheduling conflicts.
My Services
Customer Service
I affirm to responds to customer questions, complaints and resolving payment issues. Handle order placement and billing.
Web Researcher
I prepare reports, summaries, and presentations based on research findings while maintaining records of all data.
Appointment Setter
I can schedule appointments for the sales team based on availability and customer preferences.
Social Media Management
I analyze data to identifying trends in customer interaction and planning digital campaigns to expand the business.
Data Entry
I am willing to organize and input data into various systems and databases accurately and efficiently.
Content Creator
I promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Jessica Acosta
Ms. Rona was very professional and easy to work with. It was a real pleasure to communicate with her as she's very cooperative. The work she delivered was organized, insightful, and helpful. She is a great communicator, checks in regularly and took the initiative to ensure that any tasks I needed were take care of. Rona was great at following instructions and she completed the job successfully.