Ronabel DL. Punzal

Social Media Manager
User Thumbnail
Skills

•Effective in written and verbal communication skills that are essential for effectively interacting with clients and colleagues remotely.
•Time efficient, prioritize tasks, and meet deadlines.
•Provide excellent customer service remotely, addressing client inquiries, and building positive relationships.
•Able to handle sensitive information and maintain confidentiality that is essential to business and the client.
•Manage multiple tasks and can switch between different projects efficiently.

Proficient in Various Tools & Platforms

Canva
Adobe Photoshop
Google Workspace
Excel, MS Word, Slides
Click-up
Asana
Zapier
Rizzmarketing
Go High Level
MetaBusiness Suite
Hootsuite
Typeform
Google Calendar
Semrush
Linktree
Facebook
Facebook Ads Manager
Instagram
LinkedIn
Tiktok
Twitter
ChatGPT
Hubstaff/Time Doctor 2
monday.com
Google Drive
Capcut
Slack
Mail Meteor

About me

About me

Highly motivated and results-driven professional. I took up several training courses, which is why I am extremely confident that my ability is sufficient to assist you with your online businesses. I believe I am the best candidate for the job of Virtual Assistant because I possess a wide range of skills and experience that make me an ideal fit. I have a strong background in customer service, and I am highly organized, detail-oriented, and tech-savvy. I am also an excellent communicator, both written and verbal, and I have the ability to manage multiple tasks simultaneously. Additionally, I have a friendly and professional demeanor that allows me to interact successfully with clients. My strong work ethic, willingness to learn, and dedication to ensuring customer satisfaction make me the ideal candidate for the position.

Education
2023

Education

Bachelor of Science in International Tourism and Travel Management


Work Experience
2016

Centro Escolar University Manila, Registrar Office

I became a assistant secretary , wherein I manage and organize student files. Tracked and encoded files with accuracy and confidentiality according to school year, courses and surnames. One of my duties here is that I talk to students and parents concerns. I was able to deliver a great communication with patience and professionalism.

2017

The Manila Hotel, Front Desk

I work with enthusiasm to satisfy guest and ensure that guest get what they paid for. Develop a knowledge towards coordinating with large groups. Maintains the ability to stay calm in busy and pressured times. I can solve guest problems with a short amount of time. Provide excellent communication to different foreign guests and made sure to provide the right assistance to our guest.

June 2019-December 2022

Benteasingko San Mateo- Milkteashop, Owner

As the owner, I am responsible for managing all aspects of the milk tea shop's daily operations. This includes overseeing the preparation and serving of beverages, social media marketing, managing inventory, and coordinating with suppliers for the procurement of ingredients and supplies. I am in charge of hiring, training, and supervising staff members, such as baristas and cashiers.

In terms of customer service, providing exceptional service is crucial for the success of my milk tea shop. I would need to greet and interact with customers, address any concerns or complaints, and ensure a pleasant experience for every visitor. Overall, being a small milk tea shop owner requires a combination of business management skills, marketing skills, creativity, attention to detail, leadership abilities, and a passion for delivering quality products and customer service.

January 2022

Social Media Manager, BalloonManLLC

As similar to managing my own business, I always embark on the brand. I am in charge of managing their social media pages and website. Part of my job is creating social media strategy that will gain revenue, builds trust, and create engagements. I am not just posting for them but also building trust within their community. I also keep track of the industry trends while executing strategies on the business. I am also involved in helping my client with some administrative tasks and create marketing materials for them.

January 2023

Marketing Assistant, HealthCare4all

This is a healthcare insurance company and I worked with a team as a marketing assistant while managing their social media pages. My tasks involves curating content calendar, sharing to community groups, creating marketing materials, and creating strategies. Our target is to have sign-ups and build the brand. While doing that, I also launch ads on their socials while launching email campaigns.