2020
Bachelor of Science in Business Administration Major in Marketing
Rizal Technological University
More Info About Me
Hi, my name is Rizza but you can call me Rikz. I am a dedicated and detail-oriented virtual assistant with a passion for helping business owners streamline their operations and achieve their goals.
My role involves efficiently entering, verifying, and maintaining data across various platforms to ensure that information is up-to-date and error-free. I have a solid understanding of data management tools and software, and I’m skilled at handling large volumes of data while maintaining confidentiality and organization. With a focus on accuracy, efficiency, and providing exceptional virtual support.
I am tech-savvy, quick to adapt to new tools, and always prioritize clear communication and efficiency. I aim to contribute to smooth operational workflows and assist your business in delivering high-quality virtual assistance. If you're looking for a reliable and results-driven virtual assistant, I'm ready to provide the support you need!
Feel free to contact me, and we'll chalk out a plan on how we can take your business to the heights of success.
My Skills and Competencies
Social Media Management
Data Entry
Technical Skills
Communication Skills
Project Management
Administrative Skills
Organizational Skills
Problem-Solving & Adaptability
Certificates
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My Experience and Education
2024
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2024
Sutherland Global Services Philippines
(Customer Care Associate)
Assists customers about their streaming service. Inform and advise customers about the latest update of sporting events available on the streaming service, creating an account, refund and cancel of their subscription, recognizing unauthorized charge, and also helping them about technical issues of their account online.
2023
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2023
WNS Global Services Philippines
(Senior Associate)
Assisting customers on how to create an account online of their life insurance, assist how to reset password and user ID, recognizing fraud customers, and also helping them about any technical issues of their account online.
2023
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2023
Royal Carribbean Cruises
(Cruise Representative)
Handles in bound sales and service telephone calls from Travel partners or direct guests about their cruise reservation.
My Services
Administrative Support
Email management, calendar management and appointment scheduling. Organizing and maintaining digital files.
Customer Service
Responding to client inquiries via email, chat, or phone. Handling customer complaints and resolving issues.
Technical Skills
Handle software, tools, and systems that streamline business operations and improve efficiency.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.