2023
Bachelor of Science in Hospitality Management
Arellano University Manila
A Dynamic Virtual Assistant for All Your Multifaceted Needs
Hi! I’m Umica Mae Rimpola — your go-to General Virtual Assistant for getting things done with speed, style, and precision. I help busy entrepreneurs reclaim their time by handling everything from social media management and admin support to data entry, graphic design, and video editing. Fast-paced environments? I thrive in them. Clear communication and quality results? Always guaranteed. Let’s team up to streamline your tasks and take your business to the next level — message me today!
My Skills and Competencies
Appointment Setting
Email Management
Customer Service
Research
Graphic Design
Data Entry and Record Keeping
Certificates
My Experience and Education
2023
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2024
Sora Clothing
(Social Media Manager)
- Creating, implementing, and managing a comprehensive social media strategy aligned with the company's goals and target audience.
- Keeping up with the latest trends, features, and algorithm changes on different social media platforms to adapt strategies accordingly.
2024
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2025
Teleperformance
(Customer Service Representative)
- Handle all incoming calls for bank account-related concerns, fund transfers, banking application support, etc.
- Assist customers in navigating the bank's app and give relevant answers to inquiries on the app.
- Provide excellent customer service at all times while keeping customer information strictly confidential.
2022
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2023
World Wide Outsourcing
(Customer Service Representative)
- Call customers using the telephone to inform clients of overdue accounts and the amount currently owed.
- Utilize computer systems to handle skip tracing.
- Attempt to collect payment. Review terms of credit documents and ensure all customer information is correct, including phone numbers and addresses.
My Services
Graphic Design
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Data Entry
Accuracy, efficiency, and confidentiality in handling information. Detail-oriented and dependable.
Administrative Assistant
Data entry and record keeping, Appointment and calendar management, Email management, and Travel arrangements.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction, and planning digital campaigns to build community
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.