I am a people person who is eager to learn. Strongly focused with the capacity to perform assignments accurately in a fast-paced setting and good at building fruitful working relationships. I pay close attention to the smallest details.
A four-year program that includes the study of computing concepts and theories, algorithmic foundations, and new developments in computing.
Supervising team members.
Perform initial troubleshooting technical problems in the server and workstations being used by the clients.
Facilitating computer laboratories.
Provide technical assistance to the clients.
User acceptance testing before deployment.
Implementing rules and regulations to maintain structure and discipline in the laboratory.
Prepare grade reports and hardware inventory.
Implement application that uses by the partners of the company.
Provide training for application users around the country.
Application testing before and after upgrades/fixes implemented.
Report and document issues encountered during the implementation.
Extraction and consolidation of reports needed by immediate supervisor.
Manage and maintains windows 2003/2008/2012 R2 servers.
Configure and manage active directory.
Administer network services such as FTP and email services.
Maintain the server to ensure excellent client as well as inter-office connectivity.
Perform initial troubleshooting on network issues coordinate with respective ISP.
Provide technical support/assistance for network/domain users.
Remote assistance for domain users and servers as needed.
Configure and manage Network Attached Storage for database backups.
Troubleshoot and monitor backup logs.
Test backup integrity through restoration.
Configure and manages anti-virus software.
Implementation of network security.
Performs technical evaluation and testing of newly acquired software.
Desktop domain configuration and software installation.
Monitoring of system performance.
Assist on generating policies and procedures.
Perform first-level diagnosis and troubleshooting support to internal/external clients depending on reported applications/products.
Escalation of reported application/product to proper group when problem was unable to solve on our end.
Handling tickets and monitors to close within the agreed SLA.
Provision of request on services being handled by the team such as Google Apps, Office365, DNS, Firewall, Virtual Private Cloud, Machine2Machine.
Handle minor incidents reported by the end-user/first-level support.
User acceptance testing for newly acquired products/software.
Supervises the service desk team on its day-to-day operation
Documents all issues and resolutions.
Organizing team schedules and task assignments.
Receive and respond to inquiries, requests, and problems via phone /email
Serve as the first line support to the internal customer for related-technical concerns.
Serve as the first line support to external users for non-technical and technical related concerns beyond business official time.
Create and monitor trouble tickets for technical related.
• Prepare/Generate reports for reports.
• Monitor system availability to users and perform full cycle application/functionality checking especially during tax deadlines.
• User acceptance testing for new software to be use.
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
Create and execute test plans and test cases.
Estimate, prioritize, plan and coordinate testing activities.
Record test progress and results
Identify, record, document thoroughly and track bugs.
Perform thorough regression testing when bugs are resolved.
Creates content for posting.
Creates graphic/pictures for page promotion.
Answer inquiries through messenger and comments.
Creates content for the page.
Creates graphics/pictures for product promotion.
Answer page inquiries through messenger and comments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.