Qualis Consulting, Inc.

• Review requirements, specifications, and technical design documents to provide timely and
meaningful feedback
• Create and execute test plans and test cases.
• Estimate, prioritize, plan and coordinate testing activities.
• Record test progress and results
• Identify, record, document thoroughly and track bugs.
• Functionality testing, regression testing, smoketesting and UAT testing.

Centralized Cloud Computating, Inc.

• Supervises the service desk team on its day-to-day operation
• Documents all issues and resolutions.
• Organizing team schedules and task assignments.
• Receive and respond to inquiries, requests, and problems via phone /email
• Serve as the first line support to the internal customer for related-technical concerns.
• Serve as the first line support to external users for non-technical and technical related concerns
beyond business official time.
• Create and monitor trouble tickets for technical related.
• Prepare/Generate reports for reports.
• Monitor system availability to users and perform full cycle
application/functionality checking especially during tax deadlines.
• User acceptance testing for new software to be use.

Globe Telecom

• Perform first-level diagnosis and troubleshooting support to internal/external clients depending
on reported applications/products.
• Escalation of reported application/product to proper group when problem was unable to solve
on our end.
• Handling tickets and monitors to close within the agreed SLA.
• Provision of request on services being handled by the team such as Google Apps, Office365,
DNS, Firewall, Virtual Private Cloud, Machine2Machine.
• Handle minor incidents reported by the end-user/first-level support.
• User acceptance testing for newly acquired products/software.

Manila Teachers Mutual Aid System

• Manage and maintains windows 2003/2008/2012 R2 servers.
• Configure and manage active directory.
• Administer network services such as FTP and email services.
• Maintain the server to ensure excellent client as well as inter-office connectivity.
• Perform initial troubleshooting on network issues coordinate with respective ISP.
• Provide technical support/assistance for network/domain users.
• Remote assistance for domain users and servers as needed.
• Configure and manage Network Attached Storage for database backups.
• Troubleshoot and monitor backup logs.
• Test backup integrity through restoration.
• Configure and manages anti-virus software.
• Implementation of network security.
• Performs technical evaluation and testing of newly acquired software. • Desktop domain
configuration and software installation.
• Monitoring of system performance.
• Assist on generating policies and procedures.

Coca-cola Bottlers Philippines, Inc.

• Implement application that uses by the partners of the company.
• Provide training for application users around the country.
• Application testing before and after upgrades/fixes implemented.
• Report and document issues encountered during the implementation.
• Extraction and consolidation of reports needed by immediate supervisor.

eLearning Systems, Inc.

• Receive and respond to client calls
• Perform initial troubleshooting technical problems in the server and workstations being used by
the clients
• Supervising team members.
• Facilitating computer laboratories.
• Provide technical assistance to the users.
• User acceptance testing before deployment.
• Implementing rules and regulations to maintain structure and discipline in the laboratory.
• Prepare grade reports and hardware inventory.

OUAF Training

ITIL® Foundation Certificate in IT Service Management

Credential ID GR671123203RC

• Manual Testing.
• Smoke Testing, Functional Testing, Regression Testing, User Acceptance Testing.
• Test Case writing.
• Working knowledge of Jira Issue management tools.
• Working knowledge of Zephyr test management.
• Working knowledge of Agile Framework - Scrum
• Working knowledge of Linux commands.
• Working knowledge of PL/SQL
• Oracle Utilities Testing Accelerator Workbench.
• Oracle Utilities Config Tools.
• Proficient in Microsoft Office desktop application, especially Word and Excel.
• Strong communication skills.
• Customer service skills.
• Ability to work with minimal supervision and quick to pick-up new skills.