2013
Bachelor of Arts Major in Communication Arts
Colegio de San Juan de Letran
More Info About Me
Nikki, Your Determined & Resilient VA!
A mom of a 6 year old boy and just got married this April 2024. I am highly motivated, versatile, hardworking, disciplined, committed and mostly, great in multitasking without sacrificing the quality of work. I am good on working fast paced as I was able to work with the BPO Industry for more than 5 years.
With my experience and background, I am well organized on fulfilling my duty and task for the clients. Also, I am best on doing my work even with minimal supervision as I was able to work permanently at home for more than 3 years.
I am best in social media planning and marketing, content creation and branding. I can create, manage and optimize advertising campaigns. I am good on data management, analysis and collection, administrative assistance , order processing and tracking. Mostly, I am great in creative and content writing, researching, lead generation, email marketing, email/chat/phone management and correspondence. Also, I have a vast knowledge about the medical field (Appointments, patient records, billing, clinicals, EMR, and many more).
I am a graduate of Bachelor of Arts Major in Communication Arts. I am proficient in creative audio-video and photo editing, content moderation, and many more. I also took a short course in Culinary Arts and Baking and Pastry. With that, I was able to manage a small online food business with my partner and turn our investment to sales.
I am positive that I can help you and your company. Looking forward to get in touch with you.
All the best!
Rachelle Nichole Placido Villanueva
Taguig City, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
FB Ads Management
Lead Generation
Medical Knowledge and Skills
Certificates
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My Experience and Education
2022
-
2023
Concentrix CVG Philippines
(Technical Advisor (L2))
- Analyze and answer calls (inbound and outbound) and emails
- Provide technical support
- Supports a Consumer Electronic Account
- Caters clients from the Australia, New Zealand and Asia Pacific
- Empathize, research, resolve issues
- Provide quality support and customer satisfaction
2021
-
2022
Access Healthcare Philippines
(Client Analyst I)
- Analyze and answer inbound calls and emails
- Provide technical support
- Supports an EMR Website
- Handling patients account, clinicals, appointments, claims, etc.
- Caters clients from the United States
- Empathize, research, resolve issues
- Provide quality support and customer satisfaction
2015
-
2018
Telus International Philippines
(Operations CSR II)
- Analyze and answer inbound calls, emails and live chats
- Provide technical support
- Process orders and handles finances
- Caters clients from the US, Canada, UK, Australia, New Zealand and Asia Pacific
- Empathize, research, resolve issues
- Provide quality support and customer satisfaction
My Services
Medical knowledge and Technical skills
Understanding of healthcare processes and patient management.
Lead Nurture, and Email Marketing Strategy
Proficient in the field of Email Finder, Basic Microsoft Word/Excel, Lead Generation, Product Extraction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.