2013
Bachelor of science in Hotel and Restaurant Management
STI COLLEGE GLOBAL CITY
Seize the moment and embark on a journey with me!
Hi, I’m Chelle! I’ve spent my career delivering top-notch customer service in the Canadian telecom industry, where I honed my communication skills, problem-solving abilities, and empathy in every interaction. Now, I’m shifting into the virtual industry to apply these strengths while continuing to grow and learn new skills.
I’m passionate about creating a career that allows me to work remotely, explore the world, and—one day—travel with my dogs by my side. I’m committed to embracing new opportunities, adapting to challenges, and contributing positively to every team I join.
Let’s connect and explore how my skills and dedication can help bring success to your business
My Skills and Competencies
Customer Support
Social Media Management
Graphic Designer
Data Entry
Content Writer
Certificates
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My Experience and Education
2017
-
2023
TELUS international Philippines
(CSR)
assist customers billing and general inquiry through chat and calls, telco account.
2017
-
2017
HARTE HANKS
(CSR I)
Part-time job: I helped support the account on their WWE Main Event for that month to make sure the customers were not going to wait long to get assistance. Resolve their technical issues about the content.
2023
-
2025
Raven Heyres FB Page
(SMM- trainee)
I completed a General Virtual Assistant training with PRO VA, choosing social media management as my niche due to my passion for social platforms. As part of my training, I created and now manage a Facebook page for my brother, a rising music artist. I designed the banner and profile, planned and managed content, engaged with his audience, and coordinated with clients for bookings and events.
My Services
Graphic Design
I will help in translating conceptual ideas into visual designs across various mediums.
Customer Service
My primary goal is to provide exceptional support and assistance. I am here to address any inquiries, resolve concerns,
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Product Researcher
Search the Internet for information on a wide variety of topics.
Content Writer
Produce marketable content. I'll help your business advertise your products and services.
Testimonials
ROSETTE MENDOZA
I worked as Rachelle’s mentor for more than 6 yrs and she’s always been highly committed to her job. A compassionate colleague who is willing to help her teammates. There have been challenges but she remains optimistic and open-minded in order to overcome them.
I miss the times when she joins our company events to sing since she’s really talented, it helped the team to be very engaged. I enthusiastically recommend Rachelle to work in any organization that will surely be proud to have her.