2013
Bachelor of science in Hotel and Restaurant Management
STI COLLEGE GLOBAL CITY
Seize the moment and embark on a journey with me!
Hi there! I hope you're doing well! You are more than free to call me Chelle, but my name is Rachelle Ann Heyres. I am a 31-year-old from Taguig, Philippines, a graduate of a bachelor's degree in hotel and restaurant management.
I've had the pleasure of working as a customer service representative for a well-known Canadian telecom account for the entirety of my career.
Driven by a desire to provide exceptional customer service, I have refined my abilities to manage inquiries, settle conflicts, and guarantee client contentment via written and spoken correspondence.
I'd love to work with you; please message me and let me help you bring success to your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Writer
Certificates
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My Experience and Education
2017
-
2023
TELUS international Philippines
(CSR)
assist customers billing and general inquiry through chat and calls, telco account.
2017
-
2017
HARTE HANKS
(CSR I)
Part-time job: I helped support the account on their WWE Main Event for that month to make sure the customers were not going to wait long to get assistance. Resolve their technical issues about the content.
My Services
Graphic Design
I will help in translating conceptual ideas into visual designs across various mediums.
Customer Service
My primary goal is to provide exceptional support and assistance. I am here to address any inquiries, resolve concerns,
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Writer
Produce marketable content. I'll help your business advertise your products and services.
FB Ads management
I will help optimize and improve your app's online visibility.
Testimonials
ROSETTE MENDOZA
I worked as Rachelle’s mentor for more than 6 yrs and she’s always been highly committed to her job. A compassionate colleague who is willing to help her teammates. There have been challenges but she remains optimistic and open-minded in order to overcome them.
I miss the times when she joins our company events to sing since she’s really talented, it helped the team to be very engaged. I enthusiastically recommend Rachelle to work in any organization that will surely be proud to have her.