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Bachelor of Science in Accountancy
National College of Science and Technology
More Info About Me
I am well organized and a quick learner. I have good communication skills and good customer service—the ability to work well as part of a team and use initiative. I am a detailed oriented and hardworking person.
I create content for a variety of platforms and manage social media. I also do bookkeeping both personally and on behalf of my clients.
My Skills and Competencies
Bookkeeping
Email Management
Calendar Management
Customer Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
SYKES now SITEL
(Product Support Specialist: QuickBooks Online)
Assist in setting up the Software platform for business owners and managers
• Providing support by guiding and walking thru the Software
• Assisting billing inquiries
• Software troubleshooting
• Aiding business owners running their financial reports
• Assisting in payroll escalation
• Assisting managers in bank reconciliation
• Providing basic assistance on bookkeeping
• Resolve customer inquiries by phone, chat, and email
• Assisting business owners in advanced, plus, and essential subscriptions
• Upsell bookkeeping products, subscriptions, and upgrades
• Effectively upsold Live bookkeeping services
2021
-
2021
Concentrix
(Advanced Technical Support AT&T Mobility)
Identifying software and hardware solutions
• Installing and configuring hardware and software
• Provide assistance regarding network and device issues as well as website registration,
and navigation and provide resolution
• Providing timely and accurate customer feedback
• Troubleshooting wireless network problems and recommending ideas for improvement
• Following up with clients to ensure the problem is solved
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
2020
-
2021
RMS Collect, an IQOR Company
(Customer Service Representative Tmobile Account)
• Educates customer on product and service offerings as well as discuss phone plans and
listen to customers’ needs to better determine the recommendation that best suit the
customer.
• Assisted clients in processing payments and providing security in their financial
information
• Provide excellent customer service experience and diffuse frustrations of the customers.
And to differentiate and promote the company brand
My Services
Bookkeeping
Data entry and General Bookkeeping using QuickBooks Online
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.