Intuit QuickBooks Online

Product Support Specialist

• Assist in setting up the Software platform for business owners and managers
• Providing support by guiding and walking thru the Software
• Assisting billing inquiries
• Software troubleshooting
• Aiding business owners running their financial reports
• Assisting in payroll escalation
• Assisting managers in bank reconciliation
• Providing basic assistance on bookkeeping
• Resolve customer inquiries by phone, chat, and email
• Assisting business owners in advanced, plus, and essential subscriptions
• Upsell bookkeeping products, subscriptions, and upgrades
• Effectively upsold Live bookkeeping services

AT&T Mobility

Advanced Technical Support

• Identifying software and hardware solutions
• Installing and configuring hardware and software
• Provide assistance regarding network and device issues as well as website registration,
and navigation and provide resolution
• Providing timely and accurate customer feedback
• Troubleshooting wireless network problems and recommending ideas for improvement
• Following up with clients to ensure the problem is solved
• Providing support in the form of procedural documentation
• Managing multiple cases at one time

T-Mobile

Customer Care

• Educates customer on product and service offerings as well as discuss phone plans and
listen to customers’ needs to better determine the recommendation that best suit the
customer.
• Assisted clients in processing payments and providing security in their financial
information
• Provide excellent customer service experience and diffuse frustrations of the customers.
And to differentiate and promote the company brand
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Make product recommendations or services based on their needs
• Responsible for the customers billing disputes and technical issues, offers a great
opportunity by explaining promotions
• Oversee a team of customer service and ensure they meet monthly quotas
• Ensure customers are satisfied with their purchase or service