2013
Bachelor of Science Major in Tourism
Centro Escolar University
Hi! I'm Chaelle, Your Remote Right-Hand
I am Rachaelle , I took up Bachelor of Science Major in Tourism. I am self-motivated, reliable, responsible and hard working person. As a versatile professional, I excel in three key areas: customer service representation, social media management, and quality assurance. As a customer service representative, I am dedicated in providing exceptional support and resolving inquiries with a friendly and efficient approach. As a social media manager, I take pride in shaping online presence and engagement strategies on various platforms, ensuring an authentic and positive online environment for followers. Finally, my expertise in quality assurance allows me to meticulously evaluate products, services, and processes, ensuring they meet and exceed the highest standards of excellence. Together, these skills enable me to make a positive impact and forge valuable connections in diverse fields.
Let's join forces on this journey, making a positive difference and forging valuable connections along the way.
My Skills and Competencies
Social Media Management
Data Entry
Time Management
Graphics Designer
Administrative Support
Customer Service
Certificates
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My Experience and Education
2021
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2023
Acadsoc, JP English Corp, Glats Inc.
(ESL Teacher)
• Taught beginner to advanced conversational English to Japanese adults
• I worked with non-native speakers to help them learn to speak, read, understand in English.
• Conducting activities and lessons based on ESL teaching methodologies.
2020
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2022
Royal Garnet Events & Cafe Enrico
(Social Media Manager)
> As a Facebook Social Media Manager, I play a crucial role in shaping my client's business page's online presence on one of the largest social media platforms globally. My focus lies in curating engaging stories, fostering audience interactions, and reinforcing our brand's reputation.
> Active management of our Facebook Page is at the heart of my responsibilities. I promptly respond to comments, messages, and inquiries, always with a friendly demeanor. My aim is to create an authentic and positive online environment where our followers feel acknowledged and appreciated.
2019
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2020
Alorica
(Hotel Reservation Specialist (CSR))
• Providing prompt and courteous service to ensure customer service satisfaction.
• Answer phone reservations and check the online booking system to anticipate guest needs.
• Responds to guest request and handle guest issues or complaints regarding their bookings and payments.
2013
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2015
Min Aik Corp.
(Quality Assurance)
• Improve development and testing processes to prevent defects from arising during product development.
• Preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers.
• Committed to providing total quality work and Strong skills in organizing workflow
My Services
Appointment Setter
Responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment.
Customer Service
Engage with customers through various channels (phone, email, chat, social media) in a friendly and professional manner.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.