Rachaelle Lacuesta

General Virtual Assistant | Social Media Manager | Graphic Designer | Customer Service Representative
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Contact Information
  • +639169389547
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  • Bacoor, Cavite Philippines
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  • amaralauesta@gmail.com
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  • https://myprofile.ph/rachaellelacuesta
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Education
2010-2013

Bachelor Of Science, Major in Tourism

Centro Escolar University
EXPERTISE

Social Media Management
Graphic Design
Organization Skills
Time Management
Customer Service
Objective:

Dedicated and resourceful Virtual Assistant with a strong background in administrative support and customer service. Proficient in managing calendars, handling emails, coordinating tasks, and providing exceptional remote assistance. Skilled in managing Facebook pages, efficiently managing calendars, email correspondence, and task coordination to deliver exceptional remote assistance. Eager to join a dynamic and creative team where I can utilize my organizational abilities and communication expertise to enhance operational efficiency and contribute to overall success.
EXPERIENCE
March 2019 - February 2023

ESL Teacher (English as a Second Language Teacher), Acadsoc, JP English Corp., Glats Corp.

> I worked with non-native speakers to help them learn to speak, read, understand in English.
> Translates lesson plans into learning experiences to best utilize the available time for instructional time.
> I worked with non-native speakers to help them learn to speak, read, understand in English. Taught beginner to advanced conversational English to Japanese young and adults.
June 2020- August 2022

Social Media Manager, Royal Garnet and Cafe Enrico

> As a Facebook Social Media Manager, I play a crucial role in shaping my client's business page's online presence on one of the largest social media platforms globally. My focus lies in curating engaging stories, fostering audience interactions, and reinforcing our brand's reputation.
> Active management of our Facebook Page is at the heart of my responsibilities. I promptly respond to comments, messages, and inquiries, always with a friendly demeanor. I am also responsible for creating posts and videos on my client's Facebook page. My aim is to create an authentic and positive online environment where our followers feel acknowledged and appreciated.
February 2019-2020

Hotel Reservations Specialist (CSR), Alorica

> Responds to guest request and handle guest issues and complaints regarding to their bookings and payments.
> Answer phone reservations and check the online booking system to anticipate guest needs.
> Providing prompt and courteous service to ensure customer service satisfaction.
April 2013-2015

Quality Control/Assurance, Min Aik Corp., Ltd Guanyin Taiwan

> Improve development and testing processes to prevent defects from arising during product development.
> Preventing defects and mistakes in manufactured products and avoiding problems when delivering products or services to customers.