2009
AB Broadcast Journalism
De La Salle University - Dasmarinas
More Info About Me
Highly organized and detail-oriented Administrative Assistant with a proven track record of efficiently managing office operations. With 7 of experience in an administrative role, I have developed a keen understanding of the importance of smooth and effective administrative processes in achieving organizational success.
My Skills and Competencies
Data Entry / Email Support
Customer Service
Skip Tracer (Lead Generation)
Certificates
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My Experience and Education
2016
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PRESENT
Stealth Investigations LLC
(Administrative Assistant)
·Full-time administrative assistant of an investigations company based in Texas, USA
· Generating forms for clients to be sent either by mail or email.
·Compiling daily reports to monitor the performance of our account representatives.
· Completing any on-call tasks assigned by superiors.
2018
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2020
Stealth Investigations LLC
(Skip Tracer)
·Locating heirs of the decedent.
·Obtaining information like names, phone numbers, and home addresses using a specific tool.
·Providing engaging and articulate information about the company's value proposition to potential clients.
2014
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2016
Genpact Services LLC
(Process Associate)
· Handling calls regarding customers’ PayPal accounts and payment declined.
· Assisting customers in making a payment through eBay or directly to merchants/sellers
· Explaining representments or overdraft/NSF fees, including the refund process
2013
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2014
UnitedHealth Group Global Services
(Associate Clinical Admin Coordinator)
· Answering provider calls (doctors’ offices and the hospital’s inpatient/outpatient department)
· Creating prior authorizations for hospital or office surgery
· Checking the status of their authorizations to see if it’s already been approved, denied, or still under review by the case manager.
2011
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2012
Brightleisure Management Inc. - Resorts World Manila
(Casino Cashier)
· Exchanging coins or chips for cash
· Addressing patrons with casino queries
· Performing credit card transactions and jackpot payouts
2009
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2011
APAC Customer Services, Inc.
(Pharmacy Service Representative/Mentor)
· Answering provider calls for Medco-Express Scripts
· Resolving pharmacy rejections when patients are trying to dispense their medications.
· Assisting trainees while taking calls, listening, and rating calls
My Services
Data Entry / Email Support
Search the Internet for information on a wide variety of topics.
Customer Service
Promote companies' products and services by developing copy for websites, social media, marketing materials.