ADMINISTRATIVE ASSISTANT, STEALTH INVESTIGATIONS LLC

·Full-time administrative assistant of an investigations company based in Texas, USA
·Generating forms for clients to be sent either by mail or email.
·Compiling daily reports to monitor the performance of our account representatives.
·Monitoring company emails daily.
·Responding to client's emails in a timely manner.
·Completing any on-call tasks assigned by superiors.

SKIP TRACER, STEALTH INVESTIGATIONS LLC

·Locating heirs of the decedent.
·Obtaining information like names, phone numbers, and home addresses using a specific tool.
·Providing engaging and articulate information about the company's value proposition to potential clients.

PROCESS ASSOCIATE, GENPACT SERVICES LLC

·Handling calls regarding customers’ PayPal accounts and payment declined.
·Assisting customers in making a payment through eBay or directly to merchants/sellers
·Explaining representments or overdraft/NSF fees, including the refund process

ASSOCIATE CLINICAL ADMIN COORDINATOR, UNITEDHEALTH GROUP GLOBAL SERVICES

·Answering provider calls (doctors’ offices and the hospital’s inpatient/outpatient department)
·Creating prior authorizations for hospital or office surgery
·Checking the status of their authorizations to see if it’s already been approved, denied, or still under review by the case manager.

CASINO CASHIER, BRIGHTLEISURE MANAGEMENT INC. - RESORTS WORLD MANILA

·Exchanging coins or chips for cash
·Addressing patrons with casino queries
·Performing credit card transactions and jackpot payouts

PHARMACY SERVICE REPRESENTATIVE/MENTOR, APAC CUSTOMER SERVICES, INC.

·Answering provider calls for Medco-Express Scripts
·Resolving pharmacy rejections when patients are trying to dispense their medications.
·Assisting trainees while taking calls, listening, and rating calls