2017
Bachelor of Science in Computer Science
Xavier university Ateneo de Cagayan
More Info About Me
Pete Nyler Caballes is a 30-year-old, I'm from Cagayan de Oro City.
For My Experience, I have more than a year as a CVA Coordinator, 6 years of experience as a ServDesk-Staff(Gatekeeper), and 4 years as a Document Custodian at Monark Equipment Corp.
I'm a positive guy with a can-do attitude.
I am capable of working with minimal supervision. I'm seeking long-term, stable work that will allow me to put my skills to the next level and use them while also allowing me to learn more. I'm confident that we can work as a team.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry / Web Researcher
Content Creator
Virtual Assistant
Product Researcher
Email and Calendar Management
Certificates
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My Experience and Education
March 2023
-
April 2024
Monark Equipment Corporation
(CVA Coordinator II)
● Coordinate with customers to plan their service/s schedule through various means of communication via
phone calls, text messages, and email, in order to enhance customer satisfaction.
● Monitor Equipments that are under CVA contracts, ensuring that are scheduled for preventive maintenance
in a timely manner to minimize equipment downtime and maintain high levels of customer satisfaction.
● Generate contract value agreements for both new and renewed customers, and endorse these to the Sales
team for their review and subsequent approval by the customer.
● Collaborate with the CVA SA (Customer Service Associate Sales Assistant), Supervisor, and the customer to
complete CVA service tasks, ensuring that scheduling is done correctly.
2018
-
2022
Monark Equipment Corporation
(Document Custodian – Staff)
● Monitor and maintain a comprehensive data-based management system for all records being retained within the group.
● Promoted proper implementation and execution of standard company processes on documents, guidelines, and job orders (mostly records) are being implemented in the group.
● Supervised the proper use of all forms by every department and see to it that they conform to the standards and procedures set by the project.
2016
-
2022
Monark Equipment Corporation
(ServDesk-Staff/Admin-Staff)
●Collecting and Entering Data into the Database system and Maintaining accurate records of valuable company information.
●Create and Email Weekly Monitoring and endorse them to Advisor, Supervisor, and Managers to take action accordingly.
●Collaborated with Advisor and Supervisor to ensure a smooth workflow necessary for the immediate resolution of request/s.
●Manage service requests and endorse them to appropriate Team-mates in order to address requests critical to customers’ requirements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote entertaining or educational material to be expressed through any medium or channel.
Email and Calendar Management
You may get more done, feel less overwhelmed, stay on top of appointments, and feel more prepared by managing your sched
Graphics Designer
Create concepts by using specialized graphic design software such as Adobe Photoshop, Canva, Lightroom, and Picsart.
Product Researcher
Create a product vision and plan by understanding customer demands, learning business goals, and determining market requ