As a Technical Support Analyst specializing in VoIP, I bring over 4 years of experience in managing and resolving voice communication issues across diverse platforms. I have a proven track record in configuring PBX systems, troubleshooting SIP and RTP protocols, and ensuring high-quality call performance.

My role has consistently required a blend of technical problem-solving, customer interaction, and real-time issue resolution. I am well-versed in remote support tools, network diagnostics, and escalation procedures. My goal is always to deliver fast, reliable, and professional support that keeps users and systems connected without interruption.