2011
Associate in Computer Technology
Pamantasan Lungsod ng Pasay
Hey There ! I'm Paul
Hello there! My name is Paul.
Pandacan Manila is where Paul Kevin Sales was born. He enjoys creating content and is interested in the creative side of things. Paul has always wanted to work in the creative industry since he was a child. He began taking on projects and risk for the company. After a few years, he attempted to transition from salesman to corporate executive. He spent eight years in the call center industry. He has experience in customer service and engineering technical support. He was also a data entry specialist at a local law firm in the area, so he is familiar with the ins and outs of the job.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
VOIP Senior Technical Support
Certificates
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My Experience and Education
October 2020
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October 2021
Telus International (OOMA)
(Technical Support)
Handling inquiries often involve some form of customer complains.
Update customer information in the customer service database during and after each
call
Responsible for maintaining a high level of professionalism with clients and working to
establish a positive rapport with every caller.
Work with management team to stay updated on product knowledge and be informed
of any changes in company policies.
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat
customers.
October 2021
-
January 2023
CSS Corporation (VONAGE)
(Senior Technical Support)
Timely, accurate and positive response and resolution to customer’s technical support needs
and questions.
Proper triaging and escalation of tickets beyond scope of expertise.
Completely and accurately assisting with configured services for customers.
Properly test and troubleshoot hardware prior to defective return and test returned RMA’s
for issues/problems etc.
Assistance with provisioning of phones and configuring IP PBXs.
Test new products in a lab environment per project assignments.
Manage lab and inventory of equipment assigned to lab.
January 2023
-
Present
Microsourcing PH / EvolveIP
(Senior Technical Support)
Evaluate and recommend system upgrades, software installations, and technology
enhancements to improve efficiency and productivity. Develop and maintain technical
documentation, including system configurations, procedures, and troubleshooting guides,
ensuring accuracy and relevance.
Services Offered
Senior Technical Support
Evaluate and recommend updates to systems, software installs, and technologies. VOIP phones troubleshooting.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.