2020
Senior High School
Philippine Christian University
Power Up with Pau!
Hi there!
My name is Pauline Garcia, but you can call me Pau. I love to maximize my time as a 23-year-old woman doing fun things like running, going to the gym, baking, journaling, crafting, reading books, listening to podcasts, and maybe showing off things on Instagram.
I always take care of myself, and I make sure that I can give off my full potential when I am working while living the life that I can only have once. I specialize in creating meaningful client relationships and efficiently resolving issues. In addition, I manage social media accounts and run impactful email marketing campaigns to boost online engagement and growth.
With years of learning and unlearning qualities that one should have, I am confident that the skill set I have today from working as a customer service representative and an excellent member relation specialist will take tasks off your plate so you can do more important responsibilities and live life outside work.
I am your dream candidate in this world full of resumes. Let’s get to know each other.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Email Management
Certificates
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My Experience and Education
2023
-
2024
ANYTIME FITNESS
(Member Relations Specialist)
Fulfilled a pivotal member-facing position by promptly addressing phone calls, emails, and case requests as the primary contact for member queries.
Utilized Microsoft Suite to generate trackers to get accurate numbers. Mainly used Excel shortcuts to monitor figures.
Maximized tools like Digital Stack, Canva, and Adobe Photoshop are used to create standard designs to be posted on social media.
Enhanced lead generation strategies by boosting social media to achieve the designated sales target and meet the revenue goals of the club.
2021
-
2023
TASK US
(Customer Service Representative)
Adhered to communication procedures, guidelines, and policies.
Skillfully managed customer complaints by promptly offering solutions and engaging alternatives within a set time.
Ensured the delivery of accurate, dependable, and thorough information using suitable methods and tools.
Achieved personal and customer service team targets, including call handling quotas.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.