Hi there!
I am Pauline Garcia, a strong, independent girl who loves administrative tasks and her high-protein diet. Dynamic team member experienced in fast-paced environments, engaging with the big bosses. Proficient in driving business innovation to attract potential leads and ensuring client retention. Enthusiastic about interpersonal communication and artistic pursuits. Seeking a career to match the energy with.

Anytime Fitness Tagaytay

Member Relation Specialist

- Fulfilled a pivotal member-facing position by promptly addressing phone calls, emails, and case requests as the primary contact for member queries.
- Utilized Microsoft Suite to generate trackers to get accurate numbers. Mainly used Excel shortcuts to monitor figures.
- Maximized tools like Digital Stack, Canva, and Adobe Photoshop are used to create standard designs to be posted on social media.
- Enhanced lead generation strategies by boosting social media to achieve the designated sales target and meet the revenue goals of the club.

Task Us

Customer Service Representative

- Adhered to communication procedures, guidelines, and policies.
- Skillfully managed customer complaints by promptly offering solutions and engaging alternatives within a set time.
- Ensured the delivery of accurate, dependable, and thorough information using suitable methods and tools.
- Achieved personal and customer service team targets, including call handling quotas.

Philippine Christian University

Senior High School