2021
Bachelor of Science in Electronics and communications Engineering
Quezon City University
More Info About Me
As a Dynamic Application Support Engineer, I bring a solid history of success in customer service, data entry, and social media management. With four years of experience in the financial and telecommunications industries, my expertise lies in resolving intricate technical problems and overseeing critical incidents. Proficient in infrastructure monitoring with tools such as CyberArk and SolarWinds, I am dedicated to maintaining peak system performance. My skills in data entry and social media management further contribute to my comprehensive support capabilities. Driven by a commitment to surpass customer expectations, I build enduring relationships through superior communication and adept problem-solving.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Prompt Engineering
Customer Experience
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Major Incident Management
Infrastructure Monitoring
IT Operations
Light Graphic Design
Light Video Editing
Certificates
My Experience and Education
2022
-
2024
Accenture
(Application Support Engineer)
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Monitoring applications to make sure they run efficiently at all times.
Incident management – Act as L1/L2 point of contact within a global support structure for diagnosis and resolution of incidents.
Act as part of 24/7 rotation in support of critical components of internally developed applications
2021
-
2022
TPG Telecom
(Customer Service Representative)
Providing account information and Assisting customer's requests and concerns such as service relocation, upgrade and downgrade.
2018
-
2021
Alorica Ph
(Customer Service Representative)
-Managing incoming calls and customer service inquiries.
-Identifying and assessing customers’ needs to achieve satisfaction.
2018
-
2020
Freelance
(Social Media Manager)
Using social media marketing tools to create and maintain the company’s brand
Interacting with customers and other stakeholders via the company’s social media accounts
Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
My Services
Customer Experience Expert
Resolves issues, assists customers, ensures satisfaction.
IT Support
Resolves technical issues, assists users with software and hardware, ensures system functionality
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.