Results-oriented Application Support Engineer with four years of robust customer service experience in financial and telco accounts. Skilled in infrastructure monitoring, utilizing tools like CyberArk and SolarWinds. Proven ability to resolve technical issues efficiently and manage major incidents. Committed to delivering exceptional support, optimizing system performance, and fostering strong customer relationships.

Application Support Engineer

Serve as software detectives, offering a dynamic service aimed at identifying and resolving issues across various components of essential business systems. Monitor applications to ensure continuous optimal performance. Take on the role of L1/L2 point of contact within a global support structure for incident management, diagnosing and resolving issues. Participate in a 24/7 rotation to support critical components of internally developed applications.

Customer Service Representative

Managing inbound calls for inquiries, I handle providing account information and addressing customer requests and concerns regarding their internet service provider plans. This includes assisting with payment, service relocation, upgrades, and downgrades.

Customer Service Representative

Managing incoming calls and handle customer service inquiries regarding credit cards. Focus on identifying and evaluating customers' needs to ensure their satisfaction. Providing account information and assisting with customer requests, concerns, and payments. Skilled in setting up payment arrangements to accommodate customers' requirements effectively. Assumed the position of team lead on January 26, 2021, assisting supervisory calls.

Social Media Manager

Specialized in promoting tours by crafting captivating posts, promptly responding to inquiries, and actively engaging with audiences in comment sections. Leveraging my expertise in photo and video editing, I created visually appealing content that effectively showcased the unique experiences offered by each tour. Through strategic use of social media platforms, I successfully increased engagement, boosted brand visibility, and ultimately drove bookings. My commitment to providing exceptional customer service and creating compelling content contributed significantly to the success of tour promotions and bolstered the overall brand reputation

Customer Service Representative

Handling inbound calls and addressing customer inquiries pertaining to student loans, I specialize in identifying and evaluating customers' requirements to ensure their satisfaction. My responsibilities include furnishing account details, addressing customer requests, concerns, inquiries, and facilitating payments. Moreover, I am proficient in arranging payment schedules to accommodate customers' needs effectively.

Bachelor of Science in Electronics and Communication Engineering

With a four-year degree in Electronics Engineering from a Philippine program, I have a thorough understanding of the fundamentals and practical applications of electronics, communication, and instrumentation. The design, analysis, and upkeep of electronic systems, including circuits, devices, and communication networks, were all covered in my curriculum. I gained proficiency in communications, control systems, and analog and digital electronics. My schooling has given me the abilities I need to work in a variety of areas, including electronics design, semiconductor production, and telecommunications.

Management in Information Technology

With a diploma in programming and hardware services, I've developed real-world expertise in hardware upkeep and software creation. In addition, I have experience with IT project management, system analysis, and strategic planning thanks to my training in the Management of Information Technology vocational school. My customer service and communication abilities have improved even more because of the Contact Center program, positioning me for a variety of careers in the IT sector.

Major Incident Management

Microsoft Certified: Azure AI Fundamentals

Generative AI

Splunk Essentials

General Virtual Assistance Training

Infrastructure Monitoring 101

ReEngineer-2021: "Empowering Engineer Leaders of Tomorrow