2019
BS Biology
Xavier University - Ateneo de Cagayan
Get To Know Me
I am a driven individual who has a genuine desire to help people. With my background in the BPO industry in customer service, sales, and back-end office support, I helped clients grow their businesses by creating an outstanding customer experience and providing top-notch support.
After investing in training to expand my skill set, I've decided to transition into becoming a virtual assistant. With extensive knowledge in creating engaging social media content, managing online communities, writing articles, and designing captivating visuals, I aim to help businesses thrive in the digital landscape.
One of my personal goals is to leverage my experience and knowledge to one day own an outsourcing agency, empowering businesses and entrepreneurs to achieve their goals through exceptional virtual services. I'm dedicated to delivering high-quality work, leveraging my professionalism, adaptability, and creativity to exceed client expectations. Let's collaborate and take your brand to new heights in the digital realm!
My Competencies
Video Editing
Content Writing
Customer Service
Research
Social Media Management
Graphic Designing
Data Entry
Content Creation
Certificates
My Experience and Education
2022
-
2022
Awesome OS
(Digital Asset Management Coordinator)
- Collaborated with the client's Creative Department to manage digital assets and projects using Bynder and Wrike
- Supervised digital asset transfer from one server to another
- Managed the digital asset license rights, and granting and removing client's employee's access
- Ensured the accurate uploading and management of client's digital content
- Proactively created and employed an organizing system to efficiently manage client's ongoing and approved projects across departments
2021
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2021
VXI Global Solutions
(Sales Representative)
- Performed daily customer service tasks such as answering queries, processing online shopping orders, approving catalog requests, and managing customer catalog subscription
- Contributed to company sales by proactively pitching and educating customers of the various company products
2019
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2020
Teleperformace
(Customer Service Representative)
- Performed daily customer service tasks such as answering queries, processing online shopping orders, processing returns, processing refunds and item replacements, and managing credit card payments
What I Offer
Graphic Designing
Creating innovative graphic designs that improve brand presence effectively through visuals and strategic layouts.
Content writing
Writing compelling content that engages readers through a strategic understanding of the target audience's needs.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.