I am a driven individual who has a genuine desire to help people. With my background in the BPO industry in customer service, sales, and back-end office support, I helped clients grow their businesses by creating an outstanding customer experience and providing top-notch support.

I've decided to transition into becoming a virtual assistant. With extensive knowledge in creating engaging social media content, managing online communities, writing articles, and designing captivating visuals, I aim to help businesses thrive in the digital landscape. I'm dedicated to delivering high-quality work, leveraging my professionalism, adaptability, and creativity to exceed client expectations.

Awesome OS, Digital Asset Management Coordinator

- Collaborated with the client's Creative Department to manage digital assets and projects using Bynder and Wrike
- Supervised digital asset transfer from one server to another
- Managed the digital asset license rights, and granted and removed the client's employee's access
- Ensured the accurate uploading and management of the client's digital content
- Proactively created and employed an organizing system to efficiently manage client's ongoing and approved projects across departments

VXI Global Solutions, Sales Representative

- Performed daily customer service tasks such as answering queries, processing online shopping orders, approving catalog requests, and managing customer catalog subscription
- Contributed to company sales by proactively pitching and educating customers about the various company products

Teleperformance, Customer Service Respresentative

- Performed daily customer service tasks such as answering queries, processing online shopping orders, processing returns, processing refunds and item replacements, and managing credit card payments
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction
- Processed refunds, exchanges, and company credits for customers facing issues such as mishandled payments and damaged delivery items
- Drove business development through effective communication with customers to increase their knowledge of the company's deliverable products

Xavier University - Ateneo de Cagayan, Bachelor of Science in Biology

- 4th-year undergraduate
- Actively participated as a member of numerous university organizations such as Biophilic Society, Atenista Ako Movement, and Ateneo Debate Circle
- Recipient of Ateneo Academic Scholarship and UT Foundation, Inc. Scholarship
- Actively advocated for the environment by promoting a more environment-friendly campus through participating in the Green Campus Agenda
- Co-headed the preparation for the Big Blue Day—a university-wide event which aims to strengthen the students' sense of unity, and uphold the university spirit during the Intramurals

ProVA, Social Media Management Course

-Actively participated in a live online class about Social Media Management
-Learned about various concepts in Social Media Management such as Social Media Marketing, Social Media Platforms, Roles, Tools and Software, Workflow, Social Media Reports, and a lot more

ProVA, General Virtual Assistance Course

-Actively participated in a live online class about Virtual Assistance
-Learned about the growing freelancing market