2016
Bachelor of Science in Information Technology
Laguna State Polytechnic University
More Info About Me
With over 7 years of experience in customer service, banking, and healthcare billing, as well as a strong track record in freelancing, I bring a wide skill set to the table. I have a solid background in Social Media Management and Data Entry.
During my freelancing career, I had the opportunity to handle social media accounts for two small local businesses. To increase brand exposure and customer engagement, I established and implemented successful social media strategies, published compelling content, and connected with followers. I continually optimized social media performance through diligent monitoring and research to obtain measurable results.
In addition to my expertise in social media management, I have significant experience in data entry. I have a good eye for detail and thrive at dealing with high volumes. As a proactive problem solver, I am always seeking opportunities for improvement and innovation. I thrive in collaborative environments and am eager to contribute my skills and expertise to a team-oriented organization that values excellence.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Content Creator
Certificates
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My Experience and Education
2022
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2023
Ubiquity Global Services
(Quality Analyst)
• Calls monitoring and providing feedback.
• Facilitate QA discussions and onboarding.
2020
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2022
Legato Health Technologies
(Customer Care Representative II)
• Answering escalated provider calls and chat inquiries regarding patients' benefits, claims, and authorization requirements.
• Facilitate weekly team meetings and monthly calibration
2018
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2020
HCL Technologies
(Customer Care Executive)
• Responsible for answering escalated patient and provider call inquiries regarding DME rental.
• Provides knowledge on how DME equipment works.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Handling incoming client inquiries via multiple channels such as phone calls, emails, live chats, or other platforms.