2020
BEED-SPED
University of Mindanao
Your All-In-One Solution
Hello, my name is Misty, I'm a Filipino, who graduated from University of Mindanao, with a Bachelor's degree in Elementary Education Major in SPED. Working for a year I've dedicated myself to supporting students with diverse learning needs, developing tailored strategies to help them thrive. This role required me to be exceptionally organized, detail-oriented, and adaptive skills that are incredibly valuable in the world of virtual assistance.
With extensive experience in the BPO industry, I have developed strong expertise in customer service, data management, and multitasking. These skills have seamlessly transitioned into my role as a Virtual Assistant, where I apply my experience to deliver exceptional administrative support and client-focused solutions. My ability to manage complex tasks efficiently and maintain effective communication underpins my success in providing high-quality virtual assistance. I also took a related training course intending to be a solution partner and contribute to the overall success of my clients.
If you're looking for a dedicated professional to manage your tasks efficiently and support your business needs, let's connect and discuss how we can achieve success TOGETHER!
My Skills and Competencies
Medical Virtual Assistant
General Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2023
Office Partners 360
(Customer Service Representative/Appointment Setter/ Technical Support)
Answer incoming chats, calls and email. Assist with queries and concerns with technical problems through video call.
2020
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2022
Siblings International Business Solution
(Customer Service Representative / Blended)
Answer incoming calls from customers and assist with queries and concerns through schedule, reschedule or cancel appointments. Answer incoming chat and coordinate with the dentist for emergency patients. We also assist them with insurances and billings.
2023
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2024
Dispatch in American Garage Door
(Dispatcher)
Assigned and coordinated technicians for garage door and locksmith service calls.
Scheduled jobs based on urgency, location, and technician availability.
Maintained clear communication with technicians to provide updates and job details.
Ensured high-quality customer service by dispatching timely and efficient support.
October
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November
Model Mayhem
(Executive Virtual Assistant)
Data Entry: Accurately input and manage large volumes of data into various databases and spreadsheets, ensuring data integrity and consistency.
Email Management: Efficiently managed and responded to client emails, including scheduling appointments, answering inquiries, and providing customer support.
Calendly Management: Utilized Calendly to streamline appointment scheduling, minimizing back-and-forth communication and maximizing client satisfaction.
Social Media Page Management: Managed and maintained the company's social media pages, responding to inquiries, posting engaging content, and monitoring online conversations.
2022
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2023
Office Partners 360
(Customer Service Representative)
Answer incoming calls from customers with an appointment schedule and documentation in different dealer tools. Collaborate with the client for VIP dealers with policies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.