Misty Cates S. Montecalvo

Professional Virtual Assistant
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Contact Information
  • mistykit37@gmail.com
    •
  • Misty Kit
    •
  • +639484304678 +639912141378
    •
  • Davao City, Philippines
    •
EDUCATION

UNIVERSITY OF MINDANAO

Bachelor of Education in Special Needs Education
SKILLS AND COMPETENCIES

🖱️Proficient/Clear Communication Skills
🖱️Competent Data Entry Skills
🖱️Creativity
🖱️Reliability Skills
🖱️Adaptability Skills
🖱️Problem-Solving Skills
🖱️Social Media Platform Knowledge
🖱️Content Creation
REFERENCE

DHAMIELYN A. SARNO
🖂 dhamsarno@gmail.com
☏ +639158325769
PROFESSIONAL SUMMARY

Efficient customer service professional with years of
experience in call centers. Highly dedicated, motivated
and goal-oriented individual with excellent
communication skills. Ready to utilize my strong
multitasking skills, attention to detail and proficiency in
using various software programs.
WORK EXPERIENCE
2020-2022

Siblings International Business Solution (Coast Dental), Customer Service (Blended)

Responsibilities:
🖱️Answer incoming calls from customer and assist
with queries and concerns through scheduling,
rescheduling or cancel appointment.
🖱️Answer incoming chat and coordinate with the
dentist for emergency patients.
2022-2023

Office Partners 360 (Examity), Appointment Setter / Technical Support

Responsibilities:
🖱️Answer incoming chats, calls and email
correspondence in a fast-paced environment.
🖱️Assist with queries and concerns with
technical problems through video call.
2022-2023

Office Partners 360 (Dealer Focus), Customer Service

Responsibilities:
🖱️Answer incoming calls from customers with
an appointment schedule and documentation
in different dealer tools.
🖱️Collaborate with the client for VIP dealer with
policies.

PRO VA PHILIPPINES | 2024

INTERN - GENERAL VIRTUAL ASSISTANT
Responsibilities:
🖱️Data Entry: Ensured data accuracy and organization.
🖱️Social Media Management: Created, scheduled content, and tracked performance.
🖱️SEO Specialist: Enhanced website visibility and search rankings.
🖱️Bookkeeping: Managed financial records and transactions.
🖱️Medical VA: Supported scheduling and record management for healthcare.
🖱️Legal VA: Assisted with legal document preparation and research.
🖱️Graphic Design: Designed visual content for marketing and branding.
🖱️Executive VA: Provided high-level administrative support and coordination.
🖱️Administrative VA: Managed emails, data, and general administrative tasks.
🖱️Facebook Ads Manager: Managed and optimized Facebook ad campaigns.
🖱️HR VA: Assisted with recruitment and employee record management.
🖱️Video and Photo Editing: Edited content for marketing and social media.
🖱️Real Estate VA: Supported real estate tasks and client communication.
🖱️E-commerce VA: Managed online store operations and customer service.
🖱️Digital Marketing VA: Executed digital marketing strategies and campaigns.