Misty Cates S. Montecalvo

Professional Virtual Assistant
User Thumbnail
Contact Information
  • mistykit37@gmail.com
    •
  • Misty Kit
    •
  • +639484304678 +639912141378
    •
  • Davao City, Philippines
    •
EDUCATION

UNIVERSITY OF MINDANAO

Bachelor of Education in Special Needs Education
SKILLS AND COMPETENCIES

🖱️Proficient/Clear Communication Skills
🖱️Competent Data Entry Skills
🖱️Creativity
🖱️Reliability Skills
🖱️Adaptability Skills
🖱️Problem-Solving Skills
🖱️Social Media Platform Knowledge
🖱️Content Creation
REFERENCE

DHAMIELYN A. SARNO
🖂 dhamsarno@gmail.com
☏ +639158325769
PROFESSIONAL SUMMARY

Efficient customer service professional with years of
experience in call centers. Highly dedicated, motivated
and goal-oriented individual with excellent
communication skills. Ready to utilize my strong
multitasking skills, attention to detail and proficiency in
using various software programs.
WORK EXPERIENCE
2020-2022

Siblings International Business Solution (Coast Dental), Customer Service (Blended)

Responsibilities:
🖱️Answer incoming calls from customer and assist
with queries and concerns through scheduling,
rescheduling or cancel appointment.
🖱️Answer incoming chat and coordinate with the
dentist for emergency patients.
2022-2023

Office Partners 360 (Examity), Appointment Setter / Technical Support

🖱️Answer incoming chats, calls and email
correspondence in a fast-paced environment.
🖱️Assist with queries and concerns with
technical problems through video call.
2022-2023

Office Partners 360 (Dealer Focus), Customer Service

🖱️Answer incoming calls from customers with an appointment schedule and
documentation in different dealer tools.
🖱️Collaborate with the client for VIP dealer with policies.
2023-2024

Dispatch in American Garage Door, Dispatcher

🖱️Assigned and coordinated technicians for garage door and locksmith service calls.
🖱️Scheduled jobs based on urgency, location, and technician availability.
🖱️Maintained clear communication with technicians to provide updates and job details.
2023-2024

On A Dime Transformations, Executive Virtual Assistant

🖱️Data Entry
🖱️Graphic Design
🖱️Picture and Video Editor
🖱️Email Management
2024-2025

Model Mayhem, Executive Virtual Assistant

🖱️Data Entry
🖱️Email Management
🖱️Calendly Management
🖱️Social Media Page Management
CERTIFICATES
2024

PRO VA PHILIPPINES

INTERN - GENERAL VIRTUAL ASSISTANT