2013
Bachelor of Science in Information Technology
Notre Dame of Dadiangas University
Highly Organized Virtual Assistant with Customer Service and Data Entry Experience
I am an Information Technology graduate from General Santos City. I have a reliable work history, including serving as a system encoder for a local port in our city and as a chat support expert for an Australian-based outsourcing company, working remotely from home. My interests revolve around computer games, badminton, musical instruments, and keeping up with the latest technology trends. I am passionate about my field and aspire to become a successful system engineer or game developer. I am interested in working as a virtual assistant because I have the skillset needed for the job. With a detail-oriented and organized approach, I follow schedules meticulously to ensure I deliver my best work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Microsoft Excel
Web Development
Customer Service Representative
Certificates
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My Experience and Education
2021
-
2021
ProbeGroup Philippines, Inc.
(Customer Experience Executive)
•Provided accurate and timely responses for inquiries via email
and live chat support
•Provided support through known basic troubleshooting
techniques
• Managed and resolved customer complaints effectively
•Routed and escalated transactions to appropriate resources
when necessary
•Documented information on customer interaction using
standard operating procedures
2015
-
2018
South Cotabato Integrated Port Services, Inc.
(System Encoder)
•Encoded tally sheets and client data into internal system
•Maintained desktop environment including hardware, software
and peripherals
•Assisted in testing of new systems
•Documented system performance, bugs and program
requirements
•Used remote access to perform troubleshooting when needed
2015
-
2015
South Cotabato Integrated Port Services, Inc.
(Container Yard Checker)
•Monitored container yards to ensure proper placement of
containers
•Received and arranged of proper documents for container
withdrawals
•Approved documents for container dumping in the container
yard
•Tallied overall containers withdrawn and dumped in the
container yard
•Used keen attention to details to facilitate and monitor all
related task
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.