I graduated with a degree in Information Technology. I have worked as a system encoder for a local port here in General Santos City and as a customer service agent for an Australian-based outsourcing company in a work-at-home setting. I am eager to learn new skills and expand my knowledge in a virtual work setup. I am also flexible, organized, schedule-oriented, keen to details, and can work with minimum supervision. My skills and strong work ethic make me a strong applicant in almost any type of virtual assistance work.

Customer Experience Executive (Homebased)

• Provided accurate and timely responses for inquiries via email
and live chat support

• Provided support through known basic troubleshooting
techniques

• Managed and resolved customer complaints effectively

• Routed and escalated transactions to appropriate resources
when necessary

• Documented information on customer interaction using
standard operating procedures

System Encoder

• Encoded tally sheets and client data into internal system

• Converted encoded data to spreadsheets to make weekly reports

• Maintained desktop environment including hardware, software
and peripherals

• Assisted in testing of new systems

• Documented system performance, bugs and program
requirements

• Used remote access to perform troubleshooting when needed

Container Yard Checker

• Monitored container yards to ensure proper placement of
containers

• Received and arranged of proper documents for container
withdrawals

• Approved documents for container dumping in the container
yard

• Tallied overall containers withdrawn and dumped in the
container yard

• Used keen attention to details to facilitate and monitor all
related task