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Bachelor of Education Major in Pre-School
Pamantasan ng Lungsod ng Valenzuela
More Info About Me
Hello, I'm Michelle, an experienced customer service support professional. With a passion for delivering exceptional customer experiences, I've spent 7 years honing my skills in resolving inquiries, providing solutions, and ensuring customer satisfaction. My background includes working in Retail, Telecommunications, Travel and Advertising companies where I've developed a keen understanding of customer needs and a knack for turning challenging situations into positive outcomes. I thrive on communication, problem-solving, and collaboration, and I'm dedicated to going the extra mile to exceed expectations. When I'm not assisting customers, you'll find me watching cooking tutorials.
My Skills and Competencies
Social Media Management
Data Entry
Customer Support
Administrative Tasks
Certificates
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My Experience and Education
2021
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2023
Thumbtack Philippines Shared Services
(Premier Support Advocate)
Managing Feedback: Listening to customer feedback, collecting suggestions, and relaying insights to improve products or services.
Maintaining Records: Keeping accurate records of customer interactions, inquiries and resolutions for future reference.
Building Relationship: Fostering positive relationships with customers, enhancing brand loyalty and trust.
Providing Proactive Support: Anticipating potential issues and reaching out to customers with solutions before they contact customer service.
2020
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2021
TDCX
(Support Ambassador Tier 2)
Handling Reservations: Assisting customers through all available channels such as phones, chats and emails. Helping customers find listings that will suit their needs and that will make their stay memorable.
Communicating Updates: Keeping customers informed about their stay. Possible delays, promotion and other relevant updates.
Escalating Issues: Escalating complex or unresolved issues to higher-level support or management for further assistance.
2018
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2020
Alorica
(Customer Service Representative)
Providing Information: Responsible for responding to inquiries about plans, services and procedures.
Supporting Technical Issues: Troubleshooting technical problems and providing guidance on using the product and services effectively.
Offering Assistance: Helping customers navigate through the company's promotions and suggesting appropriate services based on the customer's needs.
My Services
Customer Support
Assisting customers, resolving issues and enhancing their over-all experience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Customer
"Michelle was the person I dealt with and she was so supportive and considerate and helpful. With such great customer service like she gave me I would definitely use Thumbtack again. It is such a relief to be able to speak with a human person and discuss my concerns. I will be sure to let others know how satisfied I am with your services."
Customer
"Hold time was a little long. Once I was able to speak with a representative, my issue was resolved very quickly by a very friendly, helpful agent."
Emily Estes
"I just listened to a call you took last week from a customer regarding a bathroom remodel. You did an exceptional job!! Thank you so much for taking your time, relating to the customer and really helping him understand how to use Thumbtack!"