I'm Michelle, your experienced Customer Support and Virtual Assistant. With 7 years in the industry, I've honed my skills to provide top-notch support and assistance to businesses of all sizes. As a Customer Support Specialist, I excel in solving problems, addressing inquiries, and ensuring customer satisfaction. I'm well-versed in various communication channels, including email, chat, and phone, and I'm dedicated to delivering prompt and effective solutions.

In my role as a Virtual Assistant, I bring efficiency and organization to your tasks. From managing calendars and appointments to handling data entry and research, I'm your go-to resource for streamlining operations and reducing workload. Collaboration and adaptability are my strengths.

My commitment to continuous improvement drives me to stay updated with the latest tools and technologies to enhance productivity and deliver exceptional service.

2021-Present

THUMBTACK PHILIPPINES SHARED SERVICES, Premier Support Advocate

Managing Feedback: Listening to customer feedback, collecting suggestions, and relaying insights to improve products or services.
Maintaining Records: Keeping accurate records of customer interactions, inquiries and resolutions for future reference.
Building Relationship: Fostering positive relationships with customers, enhancing brand loyalty and trust.
Providing Proactive Support: Anticipating potential issues and reaching out to customers with solutions before they contact customer service

2020-2021

TDCX, Support Ambassador Tier 2

Handling Reservations: Assisting customers through all available channels such as phones, chats and emails. Helping customers find listings that will suit their needs and that will make their stay memorable.
Communicating Updates: Keeping customers informed about their stay. Possible delays, promotion and other relevant updates.
Escalating Issues: Escalating complex or unresolved issues to higher-level support or management for further assistance.

2018-2020

ALORICA, Customer Service Support

Providing Information: Responsible for responding to inquiries about plans, services and procedures.
Supporting Technical Issues: Troubleshooting technical problems and providing guidance on using the product and services effectively.
Offering Assistance: Helping customers navigate through the company's promotions and suggesting appropriate services based on the customer's needs.

2013-2015

Pamantasan ng Lungsod ng Valenzuela, Bachelor of Education Major in Pre-School

Customer Service
Effective Communication
Problem-Solving
Time Management

Email Management
Social Media Management
Data Entry