Email Management - Helps ensure seamless communication,  maintaining records of interactions and makes attending to urgent items that needs action easy to manage.

Research - Used to define and measure key performance indicators (KPIs) such as average handling time, first contact resolution, customer satisfaction, and more. Analyzing these metrics helps identify areas for improvement and ensures that the contact center is meeting its goals.

Virtual Meeting Support - Above is a sample of MOM sent across meeting participants to ensure follow up and keep record of discussion. Also assists in setting up and managing web conferences and virtual meetings.